Solved Helix Framework

sorry, there was a problem we could not recover form

Asked by Limo Comunicazione 4 years ago Last activity 4 years ago

Hi,
i installed joomla4, sppagebuilder and helix ultimate.
If I set helix as the default, site responses (img1.png) https://ibb.co/1JZRBJz: "sorry, there was a problem we could not recover form"

if i set cassiopea as the default, there isnt't problems and it works (img2.png) https://ibb.co/rHTd803.

If I try to set helix, it gives me the following message (img3.png) https://ibb.co/zXtWfTX: "InvalidArgumentException: Please specify a valid response format, other than that of HTML, such as json, raw, debug, etc."

thanks for your help

https://www.studiolegaleruggerinuvolin.it/

Accepted answer

Marked as the solution

Paul Frankowski Senior Staff

4 years ago

Besides you have there Helix Ultimate 2.0.10 and works without any 500 error

12 more replies

Paul Frankowski Senior Staff

4 years ago · edited

Ciao,

Uninstall Helix and install it again.
Change PHP version to 8.0.x ! PHP 8.1 is not fully supported.
If above step will not help, please use older HU 2.0.9 version
```
 https://ufile.io/t5icgjm0
```

it should work without Error 500 on Joomla 4.1.5.
Then wait for HU 2.0.11 update!

Paul Frankowski Senior Staff

4 years ago · edited

I have request for you...

Can you create a test subdomain with installed Joomla 4.1.5 and Helix Ultimate 2.0.10 and share access to it, we want to make some tests. Becuase we cannot reproduce that error on our 5 servers that we have access. So we have find out what PHP setting makes that mess. Thx

Limo Comunicazione Asked this

4 years ago

it works! thank you

Paul Frankowski Senior Staff

4 years ago

Ufff...

If possible please make for us testing website. It will help you and other users.

Limo Comunicazione Asked this

4 years ago

i sent you credential

Paul Frankowski Senior Staff

4 years ago

Thanks,

but this is your site, not testing subdomain - or we can play on there for 48h ?

Limo Comunicazione Asked this

4 years ago

i'm going to make a testing area for you.

Paul Frankowski Senior Staff

4 years ago

Before sharing access to subdomain - please check if you really have Error500 there with Helix Ultimate 2.0.10
(+ SPPB)

;)

Limo Comunicazione Asked this

4 years ago

now it works. maybe it was a termporary error. i set php from 7.4 to 8.0.
do you want yet testing area?

Paul Frankowski Senior Staff

4 years ago

if you don't have any error on PHP 8.0 - not really.