Hello there
I have used form builder in my contact page but it does not work. I do not recieve any emails when form is subbmitted. I have already raise the issue 3 times but do not get any result.
Please resolve this issue as soon as possible, this is urgent.
Thank you
Staff replied
SP Page Builder
Form Builder not working
23 replies
WVD Asked this
4 years ago
· edited
We are not sure, whether these is an issue in the template setting. Just to inform you that, the same website has been built using Joomla shine template, and used their form form builder (Uniform) withich is working fentastic on the main website https://multiglass.com
We are trying to shift that website to your template under teh development location, which is https://multiglass.com/developement/
The form worked for first 2 times, but after that, it stopped working,
If you claim that your form builder is working well, then create a test form and link it on the main menu, so that we can under stand if any mistke we did. We can build furtehr forms by our own.
You may use "[email protected]" as a recepient email id.
Waiting for your action. Thanks.
What we observed, that, your team say "t is working and I sent a test email and look in your spam"and so on, this approach is not the right approach. So I request your team to0 build 1 test form.
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the correct Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
WVD Asked this
Hi there i have provided the links below in hidden section. Please have a look.
WVD Asked this
Hello there below are the links
Toufiq Senior Staff
Please contact your hosting provider (dreamhost). Cause, Joomla default mail testing send message successfully but it doesn't reach our email. After solve this issue, I hope form builder mail will work. Thanks
WVD Asked this
We have another form builder (uniform - from joomla shine), and it is working fine, we have issue with only your form builder
Yofie Setiawan
Hit the same problem, please help... i use SMTP and the test mail works fine, received to email recipient. But it doesnt work with Form Builder.
Toufiq Senior Staff
@WVD Will you please try to check this issue another hosting server and let me know. Besides, Your site administrator URL doesn't works now. Thanks
WVD Asked this
Hello there
I have checked with my hosting server, everything is fine on their side. Please check the contact form again and let us know what is the possible issue as i already got 2 emails before but now it is not working.
I have given the correct links below.
WVD Asked this
4 years ago
· edited
Hello @Toufiq
we have web hosting on dreamhost but our email provider is different, we dont send emails through dreamhost.
so we are doing emails through smtp. I have update the required details for smtp in joomla global configration also but still it is not working.
I have provided the smtp server details below.
Please have a look and let us know the problem
Toufiq Senior Staff
Allow me one more day. I have forward this issue to our developer team. Thanks
Yofie Setiawan
Just in case, have you try to input the "From Email" with your admin email on your joomla config setting? It need to be the same... From my experience.
Toufiq Senior Staff
Each and every way done. Please allow me more time. Thanks
WVD Asked this
4 years ago
· edited
Hello there
Its six days now and the form builder is still not working. I do not recieve any email.The project is getting delay due to this problem.
Could you give me the links of:
- Front end link where you are testing the form
- The back end link where you have made changes to the form in joomla
Could you also tell what changes you have made while doing testing of the form in the backend.
Is it from the server side issue?? If not, what is the possible reason for this issue.Please let us know.
Toufiq Senior Staff
Page Builder 3
- Form builder
- Contact form
- Module editing issue on front end
This issue already fix and product is testing depeartment. We will try to release it today.
WVD Asked this
Hello there
I would like to ask, Is the final product has been released or still in process because i still do not recieve any emails. If not , when can I expect the delivery of the final tested form so that i can test from my side.
Toufiq Senior Staff
@WVD did you check smap box of your Email?
WVD Asked this
Hi we already checked it but still it is not working.
Toufiq Senior Staff
@WVD I just checked your site on my hosting and it works fine.
WVD Asked this
@Toufiq, I also checked the form from your hosting link. It does not work either. I do not recieve any email from the contact form.
Toufiq Senior Staff
WVD Asked this
4 years ago
· edited
@Toufiq, I can see that the form builder works on your hosting server but it is still not working on our hosting.
Could you tell what can be possible issue so that we can also check from our side.
Is the issue with hosting server or email settings or the form builder itself. What could be the possible reason?
One more thing , I would like to say that if you can add reciepient email as [email protected] or you can put cc email as [email protected] on your hosting server. So that we can have a look on our side.
Toufiq Senior Staff
Please make sure that your server PHP mail function enable. You need to contact your hosting server provider. Thanks
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