Pagebuilder Opens Blank Page - Question | JoomShaper

Pagebuilder Opens Blank Page

UM

University of Mauritius

SP Page Builder 1 year ago

Installed pagebuilder 4.. now it opens a welcome page where we need to click on "get started" and it opens a new window which is blank.. any idea why?

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16 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #78481

Hello University of Mauritius

Apology for the inconvenience. I cannot access your site administrator. Please share correct admin URL.

Best regards

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UM
University of Mauritius
Accepted Answer
1 year ago #78684

sorry, i thought it was obvious to add "/administrator".. url updated.. please check.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #78717

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I have installed Akeeba Backup on your site.

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UM
University of Mauritius
Accepted Answer
1 year ago #78722

doing

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UM
University of Mauritius
Accepted Answer
1 year ago #78729

done

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UM
University of Mauritius
Accepted Answer
1 year ago #78900

any update please?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #79004

Please share the backup in ZIP file. I will check it on my localhost.

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UM
University of Mauritius
Accepted Answer
1 year ago #81873

I don't think i am allowed to send you the whole website. please manage using the backend itself

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #81932

I have turned off JS Optimization in your template settings. Now, the page loads. Please keep it off now. We will update SP Page Builder in the future.

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UM
University of Mauritius
Accepted Answer
1 year ago #81934

thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #81952

You are welcome 😊

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UM
University of Mauritius
Accepted Answer
1 year ago #85669

hi.. coming back to the issue again.. now that i am trying to work with it, even if SP pagebuilder main page loads, when creating a page, we cannot edit it as the page is blank now. please help

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #85719

Please make the user Super User and I will check the issue.

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UM
University of Mauritius
Accepted Answer
1 year ago #85821

the account is already super user

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #85864

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I could not do this on your site. I would like to check it on my localhost.

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UM
University of Mauritius
Accepted Answer
1 year ago #85873

then may i at least remove DB password from configuration file before sending?

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