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Site Not Loading With Chrome And Firefox

RN

Rick Nelson

Template 4 years ago

I am building a site and decided to use the Scuba Diving page template. I imported for the home page. The page is fine in the front end editor and also the site is fine in safari. However the home page is not found (404) with both opera and Firefox.

I tried this template earlier and had another fatal glitch so started with a new clean home page (empty). then imported the fresh page template code. this way I knew that I would not screw up with any setting alterations and start frest.

I copied all the content. that I had written so that I would not lose all the previous work as well.

Joomla and extensions such as the JCE editor are up to date.

In the earlier install, Chrome did pull up the home page but Firefox had occasional failure. Also the previous glitches are gone now and it appears fine in safari.

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16 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #7152

Thanks for your feedback. Your desired feature wasn't the page template and i have made changes for your. Thanks

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RN
Rick Nelson
Accepted Answer
4 years ago #6338

Update. I now have it working fine in Safari and Chrome. Firefox is not working.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #6406

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access & FTP access to check the issue? I will check & get back to you soon.

Note: Before provide me the access, Please keep an backup of your site.

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

-Thanks

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RN
Rick Nelson
Accepted Answer
4 years ago #6446

I backed it up this morning

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RN
Rick Nelson
Accepted Answer
4 years ago #6448

see hidden content.

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RN
Rick Nelson
Accepted Answer
4 years ago #6461

Hold off until I reply. I have discovered an issue that will take some time

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RN
Rick Nelson
Accepted Answer
4 years ago #6481

I thought maybe I had found the issue but did not resolve things. Now opens in chrome but not in edge, safari or chrome. The other pages will directly open but the index.php does not.

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RN
Rick Nelson
Accepted Answer
4 years ago #6558

I have it fixed now. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #6596

Glad to know that your problem solved. Will you please explain what was the problem. It will help another user. Thanks

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RN
Rick Nelson
Accepted Answer
4 years ago #6697

Thanks Toufig,

The precise technial problem with it working in one browser and not another is still unclear. I understand the likely cause, but not the precise resolution.

I caused the issue I believe. I was having some difficulties in early design of the home page (attempting to fix something displaying incorrectly on the page layout) so decided to create a new home page. I could not delete the original so had to create a home2 first, delete the original home page and then rename the new page to HOME. The issue then arose that when One creates a new page, it will have a new page ID. I think that was the likely cause of the issue.

I probably could have fixed the issue in the PHPMyAdmin at the database level but since I was not very far along in design, it was more prudent to serially retore from backups until I restored to the earliest point prior to my big mistake.

Once I restored, I reloaded the Scuba Diving layout for the home page and it worked fine in ANY BROWSER TESTED.

So my solution was not brilliant rocket science but more of a failute-to-fix and resorting to restoring from a good backup.

There is still a glitch in the lower part of the content area where the text area gets covered up by a background image. (This is what I was attempting to fix when my initial problem arose). . So before trying to fix things again I will do another precisely-timed manual backup before making any attempts to fix the issue.

Thanks for your help.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #6749

Thanks for the explanation. If you cannot solve the last issue, Please let me know with a screenshot. Thanks

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RN
Rick Nelson
Accepted Answer
4 years ago #6764

https://imgur.com/a/BJvK5py

In the front end editor things look fine. But in the browser, the info in the text area is covered up and appears to be hidden by the section above. In the past, before all the other problems, it was the other way and the text was UNDER the fixed image of the guy surfing at the very bottom.

It fails in all browsers.

I greatly appreciate you assistance.

Rick

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #6792

Please use this page bottom section in your page.

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RN
Rick Nelson
Accepted Answer
4 years ago #6868

Thanks so much Toufig.

I saved that section as one of my sections. Then added to bottom as new section and deleted the old last section. It worked perfectly. https://sportfish.fish

What settings were changed to fix it so hopefully I will not bother you again about similar issue?

I had simply imported the page layout so not sure what happened. ???

much appreiated. This layout if very nice overall.

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RN
Rick Nelson
Accepted Answer
4 years ago #7158

Great help. Sorry for the trouble.

Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #7180

You are most welcome & Thanks. Please close the forum post and don't forget to give an upvote.

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