Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please create an staging site before update major release.

https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view

1. Create a subdomain from your cPanel
2. Export your existing site Database from PHPMyAdmin
3. Create a new Database
4. Import the existing Database to the new Database
5. Update configuration.php file
6. Go to the administrator of the staging site

Then update Helix & Joomla latest version. Then check & let me know.

-Thanks

Hello Toufiq,

Nice speech about using a staging. Somthing I normaly do but in this case totaly irrlevant because this is only a default joomla site with the Helix temaplate and comming soon active. Nothing else.

Joomla is and was up-2-date, Helix I updated. If I make this in staging then it will be an exactly copy with the same result.

You can reproduce it as follow:

• Login at the backend
• Settings in the helix template you can't save. You will see an enless route.
• Go to the frondend and you will see also and error
• If logout in the administrator part, you will see the correct page.

As far as I can see Helix is doing something wrong with the user crediential check. This has been proven by:

• Loged-in on the backend goto the frondend and give an error.
• Loged-in on the backend goto to the helix settings. This will also give an error in Helix preview.
• If you logout the page is visible on the frontend.

Hope this makes it more clear.

No clue found yet. Will you please re-install quickstart pack of Helix and check again. Thanks