Issues after upgrade to helix 2.0.11 - Forum | JoomShaper
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Issues after upgrade to helix 2.0.11

Asked by Ginius 4 years ago Last activity 4 years ago

I wsa testing the upgrade of one of my sites https://www.maxitools.nl. Before the upgrade it worked well (just only the comming soon page). After the upgrade tha age is not working.

Cleared cache of the browser and Joomla. Even when I go to the settings of the template, the page is not loaded.

It running on Joomla: 4.1.5 and php 8.0.21

19-08-2022: I have not upgrade to Joomla 4.2.0 due to the fact that joomla disabled the autoupgrade for thar version (see: https://www.joomla.org/announcements/release-news/5865-joomla-4-2-release.html under section upgrade).

Could it be that this new version only working on joomla 4.2.0 due the the authentication issue?

3 replies

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Toufiq Senior Staff
4 years ago · edited

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please create an staging site before update major release.

https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view

  1. Create a subdomain from your cPanel
  2. Export your existing site Database from PHPMyAdmin
  3. Create a new Database
  4. Import the existing Database to the new Database
  5. Update configuration.php file
  6. Go to the administrator of the staging site

Then update Helix & Joomla latest version. Then check & let me know.

-Thanks

Ginius Asked this
4 years ago · edited

Hello Toufiq,

Nice speech about using a staging. Somthing I normaly do but in this case totaly irrlevant because this is only a default joomla site with the Helix temaplate and comming soon active. Nothing else.

Joomla is and was up-2-date, Helix I updated. If I make this in staging then it will be an exactly copy with the same result.

You can reproduce it as follow:

  • Login at the backend
  • Settings in the helix template you can't save. You will see an enless route.
  • Go to the frondend and you will see also and error
  • If logout in the administrator part, you will see the correct page.

As far as I can see Helix is doing something wrong with the user crediential check. This has been proven by:

  • Loged-in on the backend goto the frondend and give an error.
  • Loged-in on the backend goto to the helix settings. This will also give an error in Helix preview.
  • If you logout the page is visible on the frontend.

Hope this makes it more clear.

Toufiq Senior Staff
4 years ago

No clue found yet. Will you please re-install quickstart pack of Helix and check again. Thanks

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