Hi
I am using Helix Ultimate V2.0.11 for a new site. I tried to set a background image this time - I usually select a colour. With the Repeat, Size, Attachment and Position parameters set, I tried to save the changes but got a message saying: "Error undefined."
I saw someone had a similar error long ago, and the resolution was to deselect the "Compile SCSS to CSS" setting. It was deselected by default. Therefore it should not be the cause of the error.
Any ideas?
Regards,
Francois
Solved
Helix Framework
Setting background image in Helix Ultimate results in an undefined error
Asked by Francois Barnard
4 years ago
Last activity 3 years ago
Accepted answer
Marked as the solution
Francois Barnard Asked this
Dear Toufiq
It is like asking me to move to another house - no, my whole business has been settled at this host. I have numerous Joomla and Wordpress websites in perfect condition at this host - the best host I ever had. Faster than GoDaddy.
Joomshaper is losing customers because of things like these. You have good products in Helix and SPPB, but at the rate that you play the blame game instead of taking responsibility for your coding you will soon have no customers left. This is so sad man - you have a good thing going here, why mess it up?
Take care of yourself,
Francois
15 more replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
Francois Barnard Asked this
Dear Toufiq
Thank you for your reply. The credentials are below. The error occurred when I tried to set a background image to the Footer section on the template.
Take care,
Francois
Toufiq Senior Staff
Yes, I have found this issue our end. I have added this issue on our working board. I hope team will fix it soon.
-Thanks
Toufiq Senior Staff
Developer team said that, this issue occurred for the folder permission causes.
Francois Barnard Asked this
Hi Toufiq
Thank you for your reply. What I do not understand is that I never have to change any file permissions when building websites. Why now? Or have I misunderstood you now?
F
Toufiq Senior Staff
I have checked your site on my end and it works fine.
Francois Barnard Asked this
Hi Toufiq
No, unfortunately not. It still gives the same error: "Error: undefined"
Regards,
Francois
Toufiq Senior Staff
Did you check our website URL?
Francois Barnard Asked this
Hi Toufiq
Yes, but how does that help me if it works in your sandbox but not in the real world? I can never use that function on my more or less 30 websites.
Galactic SA is a fresh installation on the Linux webserver at a reputable host, running on PHP 8.0, and Joomla 4.2.2 (it was 4.2.1 when I started this conversation).
Helix should run in the above environment, not only in your internal sandbox.
Regards,
Francois
Toufiq Senior Staff
I would request you to check another hosting server check your issue. Or Contact your hosting provider. Thanks
Toufiq Senior Staff
I have checked my localhost and on my hosting server. It's called cross check what i have did. I didn't move your website to another hosting. I just said to check your site to another hosting to check the issue. Thanks
Martin Seidl
same issue. And Francois is riht in my eyes. Many time bugs....want to save background image in helix ultimat template options > layout but doesnt work...
Toufiq Senior Staff
@Martin Seidl Please create a new forum post with details. We will help you. Thanks
Martin Seidl
I solved it via custom.css. it is too late now
Toufiq Senior Staff
Sorry for the inconvenience. I was on my vacation. :(
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