Form Builder Not Working Properly Anymore - Question | JoomShaper
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Form Builder Not Working Properly Anymore

DB

Design8 bv

SP Page Builder 3 years ago

Hi there,

We are using form builder for demo requests on a few of our websites. However, since an update three weeks ago our forms aren't working on of two of our sites anymore. Do you have any idea what might be the issue?

Beste regards,

Design8 bv

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5 Answers
DB
Design8 bv
Accepted Answer
3 years ago #84471

OK, I have did some investigations and after downgrading to SP Page Builder 3.8.7 the forms are working fine again.

So may i conclude that there is a bug / error in SP Page Builder 3.8.8 causing forms to not work properly?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #84479

Hi

Apology for your experience. Could you please give me any screencast of your issue?

-Regards.

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DB
Design8 bv
Accepted Answer
3 years ago #84548

Hi Mehtaz,

I am not able to screencast, because nothing happens.

The form builder itself is working, so I am able to create a nice looking form. However, when submitted the form won't be sent to the Recipient Email address I have set in Form Builder. When using SP Page Builder 3.8.8.

But, as a test I downgraded to SP Page Builder 3.8.7 and then the form was sent properly to the Recipient Email address. So imho there's a bug in SP Page Builder 3.8.8 with Form Builder causing forms not be sent.

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Yofie Setiawan
Yofie Setiawan
Accepted Answer
3 years ago #84553

I recognize she just copy paste asking for screencast everywhere. Please stop acting like a robot...

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #84639

Dear Yofie

I am not acting like robot. We all are asking about screenshot or screencast. Without it we are not understand the issue properly or we are not able to send the issue to developer properly. Our developer is also said to give then screencast or screenshot. Its easy for them to understand the issue. If I just copy paste asking for screencast everywhere then its not possible to solve for me so many issues.

And dear Design8

I will inform our team about the bug.

Thanks.

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