Hello

Thank you for your query. Have you checked the error_log for the site? You can check if it mentions any fatal error regarding memory allocated. You can try raising the php.ini limit to 256M and check again.

You can also follow some important instructions:

First read the common cause of Internal Server Error 500. Check it in the documentation below:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-2-x/500-internal-server-error

If you have JCE Editor, please upgrade it to the latest version, clear the browser and Joomla cache and try again.

Not too sure if that is the problem. I am getting a new error now.

Error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 6742992 bytes)

Hello Jacoline

Thank you for your patience.

Error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 6742992 bytes)

Please contact your hosting server provider to increase the memory limit.