SUBSCRIPTION Page Builder Pro - Agency - I can't access to templates

hi Alejandro, im not an expert or part of the team but im an user that might be able to help you, have you checked in the menu of your acc here or by going to products menu and then download from there ?

Dear team,

The last year I bouht a plan named "Page builder pro - agency" that included templates, I paid you 179$.

This year I received a email with a renew link with an advance pay offer, I renewed the same plan. I pay you 107€ in Juny. (I can see that in my dash board say 90$ but this information isn´t correct: ID de Orden: JOOMSHAPERSTORE220629-2535-56212)

Now, I can´t dowland the templates, you say me that I ouht to make a upgrade that cost 160€, your prices say that all plans include templates except the plan of 1 website licence.

Sorry but I don´t understand.

Please, could you say me that included the plan "Page Builder Pro - Agency" 2022, because I can´t see this information in my dash board.

Thank you

Any Answer ¿?

in case anyone is interested, our experience in 2 years working with sp page builder // helix // joom shaper:

• No type of guarantee on your purchase (you can see it in the thread)
• They do not solve tickets (the last one they answered me today, opened from 3 weeks ago and without answer.... (relacionated: https://www.joomshaper.com/forum/question/17509#qa-answer-86407)

I have had conversations with them of more than 15 days without resolution, if you have doubts do not count with they technical support. The software is fine, but the customer service is zero, vague answers, lack of interest or organization, I don't know, they seem like 5 friends who have taken out a builder, no guarantee as a company.

Gooday,
It happens the same to me.
You should offer a discount for the clients that bought Agency plan, who have paid the same as Business plan this year. Just for fidelity.
Do you think this context is fair?.
Thanks.
Regards.

Hi Rashida,

I will do a quick resume of this situation:

1. In juny i did the renoval for my old Agency licence. The official price was about 179USD.
2. You changes plans conditions and now the Bussiness plan price is 189 USD. So is 10 USD more that the official price of my old Agency licence.
3. The price for old Agency licence is almost the same that new Bussiness plan (10 USD less) but I can not download themes.
4. With your new Personal plan (99 US) all templates are included to download.

I am sorry, but it has not sense for me.
Regards,

Hi Alejandro,

Have you solved your problem?.

It is getting worse in my case.

Best regards.

Gooday,
Joomshaper has solved my problem accordingly.
Thanks a lot.
Best regards.

Hi Jon,
I have not response yet.
Best regards,