Awaiting an answer Templates

Added Helix and now cant edit template

Asked by Tate Goodman 4 years ago Last activity 3 years ago

I have finion template install and everythign was working fine. I was able to edit the template and had no problems.
I wanted a different template for the home page so I insalled the base helix ultimate template 2.0.11 and now I am not able to edit any templates.

On php8 i get the error:
Failed opening required '/home/tcixj4/public_html/layouts/chromes/sp_xhtml.php' (include_path='.:/opt/cpanel/ea-php80/root/usr/share/pear')

On php 7.4 I get an erorr 500 page

If I try to delete the template shaper_helixultimate - Default I get the error danger Can't delete the last style of a template even though I have changed the default to a couple other things.

26 replies

Toufiq Senior Staff

4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access & FTP to check the issue? I will check & get back to you soon.

-Thanks

Tate Goodman Asked this

4 years ago

    I have added you an admin account.

This weekend I restored from a backup so I could work on the site. I then added just the Travelin template. I was able to work with it for a while but when I set the travelin template to be the default it would no longer let me edit the Finion template and I got the following error:

0
Failed opening required '/home/tcixj4/public_html/layouts/chromes/sp_xhtml.php' (include_path='.:/opt/cpanel/ea-php80/root/usr/share/pear')

Now I can edit Travelin but not Finion

Toufiq Senior Staff

4 years ago

Username and password do not match or you do not have an account yet.

Tate Goodman Asked this

4 years ago

Can you please try again. I was able to log in successfully using those credentials by copying and pasting.

Toufiq Senior Staff

4 years ago

Please check now and let me know. Thanks

Tate Goodman Asked this

4 years ago

Yes, I can now edit both. Can you please let me know what you did because I would also like to install the base helix ultimate template and I am afraid I will face the same issue once I am done.
Thanks

Toufiq Senior Staff

4 years ago

I just deleted one of folder from templates/your_template/html/layouts/chromes

Tate Goodman Asked this

4 years ago

Thank you , I have uploaded the base helix ultimate template and get the following

Failed opening required '/home/tcixj4/public_html/layouts/chromes/sp_xhtml.php' (include_path='.:/opt/cpanel/ea-php80/root/usr/share/pear')

I have navigated to /home/tcixj4/public_html/layouts/chromes and tehre are 4 files in that folder
html5.php
none.php
outline.php
table.php

I am not sure what file you delete in here to get the template working, there is no folder inside the chrome folder, just those 4 files.

Toufiq Senior Staff

4 years ago

Will you please provide me the Joomla administrator access to check the issue?

Tate Goodman Asked this

4 years ago

i have not changed it, you can use the same credentials as before, please let me know if you no longer have them

Toufiq Senior Staff

4 years ago

Please check again. Thanks

Tate Goodman Asked this

4 years ago

ok, here is the login info

Tate Goodman Asked this

4 years ago

Sorry, when you said check again I thought you meant check the login credentials. Yes they are all working fine now. I don't plan to add any other templates so as long as these keep working I will be fine.
Thanks

Toufiq Senior Staff

4 years ago

You are most welcome. Will you please spend some to write a review about our product and support quality?

https://extensions.joomla.org/extension/sp-page-builder/

Joomla Sites

3 years ago

What did you do to fix this?

Failed opening required '/home/XXXXXXXXXXXXXXXXX/public_html/layouts/chromes/sp_xhtml.php' (include_path='.:/opt/cpanel/ea-php80/root/usr/share/pear')

Toufiq Senior Staff

3 years ago

@Paul Sandman Please create a new forum post or share your site administrator access via hidden content area. Thanks

Joomla Sites

3 years ago

Site administrator access? No thank you, I'll figure it out on my own then. Thank you.

Toufiq Senior Staff

3 years ago

You are most welcome :)

Ralf Lieb

3 years ago

Hi Toufiq
after updating Helix 2 ultimate today I get the same issue:
cannot see the template - and get error "Failed opening required 'xxxxxxxxxxx/layouts/chromes/sp_xhtml.php' (include_path='.:/usr/share/pear:/usr/share/php:/usr/share/pear:/usr/share/php')"

do you need my credentials too?

Ralf Lieb

3 years ago

Hi Toufiq
I have the same problem....

Failed opening required '/XXXXX/XXXXXXXX/webseiten/layouts/chromes/sp_xhtml.php' (include_path='.:/usr/share/pear:/usr/share/php:/usr/share/pear:/usr/share/php')

What to do to fix this?

It would be great if an FAQ or HOW To entry would be created for this so we can help ourselves and mimize your support.

But if want to fix this yourself I can provide my credentials as well.

What to do Toufiq?

Best
Ralf

Joomla Sites

3 years ago · edited

Do you have this file?

/webseiten/templates/WHAT_TEMPLATE/html/layouts/chromes/sp_xhtml.php

That file sould not be in:

/webseiten/layouts/chromes/

The only files in my /webseiten/layouts/chromes/
are:

html5.php
none.php
outline.php
table.php

Temporarily rename file named sp_xhtml.php at /webseiten/layouts/chromes/ - if exists to test?
It would've helped if the nice people here would've answered when I asked months ago.
I now regret not sharing how I resolved it when I did.

Ralf Lieb

3 years ago

Hi Paul
in /webseiten/layouts/chromes/ - there are on the 4 files you mentioned, not the file sp_xhtml.php

this file "sp_xhtml.php" is in /layout/html/layouts/chromes

so, what to do?

Thx
Ralf

Joomla Sites

3 years ago

I do not have that file "sp_xhtml.php" in /layout/html/layouts/chromes

I asked you above (first):
Do you have this file?
/webseiten/templates/WHAT_TEMPLATE/html/layouts/chromes/sp_xhtml.php

Because I do have file: "sp_xhtml.php"

/public_html/templates/MY_TEMPLATE/html/layouts/chromes/sp_xhtml.php

If you do not, try putting one there?

Ralf Lieb

3 years ago · edited

Hey Paul
sorry - yes, I have the file in my templates folder as you described.

That's why I am a bit stuck ...

UPDATE
I renamed the file /webseiten/templates/WHAT_TEMPLATE/html/layouts/chromes/sp_xhtml.php

and the view in the Template Builder works now --- is that the solution? really? By not using this file anymore?

Joomla Sites

3 years ago

Hi Ralf!

Yes, I believe that it literally has to do with the layout of your template with the newer version of Helix.
Notice the layout files names?
table, html5, etc.
If your layout(s) that were created before the helix uprade are now editable I would say yes, it's fixed.
Let me know!
I am not a developer of Helix or Joomla templates!

Ralf Lieb

3 years ago

hey Paul
renaming the file fixed it for me
crazy but true

thx for the hint
cheers
Ralf