Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Please capture a screencast video about the full scenario.

-Thanks

thx

Username and password do not match or you do not have an account yet.

Sorry Toufiq

I need your assistance. Will you please share an screencast video about the full scenario?

Hello Toufiq, i have make a video for you here: https://youtu.be/xnkDQtqApP4

I have use 2 sites, one on SPP3 and one on SPP4 . Alla my sites have the same raw with a blocktext.

Thanks for your help

You can find out the hidden section from the layers area.

https://prnt.sc/7p_84EnTUGd-

Toufiq, your screenshot is removed, i can't access to it . Thx to repost it

OK i have it Thx

Toufiq, i don't see the content of my blocktext. I see settings but not my text. I have make a new video: https://www.youtube.com/watch?v=shM5Vssx6Rw

While you have hidden a section then the whole part is disabled from those devices. Before edit, you need to disable the hidden from the desktop option. Thanks

Hello Toufiq, so, i go in Layers, Raw settings, and disable Hide ? That's it ? Or, please could you make me a screenshot ?

Could you add an option for show all , like in SPP3. It's really hard to find all when we have disable raws or other elements in a page...

Thx

OK Thx

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com