Hi All,
I found some issues with JoomShaper product, but never with Helix. SPPB 3 is good, SPPB4 yet not.
Although sometimes not all Templates are 100% bug free, most of them are. But using the QuickStart setting will cause issues. For that reason, most of the time I start on a subdomain with the QuickStart package, and e build the site with a fresh Joomla Installation a just the template. This is working very nice.
So, to say product are bat and support are bad, I disagree. In know people like Offi and Toufiq and the rest of the team run like hell and do their Job good. Remember they are not developers but just their voice. I still have confidence in JoomShaper a will renew my account. Also, I will help people in this Forum where possible. There is a lot of Joomla blood in me and one of the aspects is helping others. It is always easy to say this is not working and complaining, but at the end it needs to be resolved and that can only be done together.
So, let's change our behaviour and focus a solving issue instead of only complaining. If there is an issue, please describe as good as possible. Just saying to you garage the car make a strange noise and the leaving is not workable and time consuming. So, if there is an issue, please be constructive.
Btw, I’m not a part of the JoomShaper team, but use their product for years (with ups and downs) and will help people to solve their issues where possible. Let's show that you are a Joomla and help each other.