When I Edit A Page I Get A Blank Page - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

When I Edit A Page I Get A Blank Page

E8

Easy Connect 83

SP Page Builder 3 years ago

When I want to edit a page via the front-office or the back-office, I find myself on a blank page. I also did a test by making a copy of the page to see if the behavior was the same.

I have the same problem. (see screenshot) https://ibb.co/DVHk2SN

Thanks

SPPageBuilder 4.x Joomla 4.2.5 PHP 8.1

0
11 Answers
E8
Easy Connect 83
Accepted Answer
3 years ago #94684

Do you have an idea ?

0
E8
Easy Connect 83
Accepted Answer
3 years ago #94790

After testing I tried via the database to copy/paste the text field from the sppagebuilder table to a new blank page and I always edit a blank page where I am asked to create the first line.. .

It's blocking.

0
E8
Easy Connect 83
Accepted Answer
3 years ago #94861

Hello Can you look. I have provided you with an online version. You will see if I edit the home page on SPPage Builder I have a blank page ... Thank you

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #95093

Hi there!

Thanks for contacting us.

Our Helix Ultimate and SPPB 4 both supports PHP 8.0 maximum. We are working to bring higher PHP support soon.

Kindly downgrade your PHP version for now and check.

Best Regards

0
E8
Easy Connect 83
Accepted Answer
3 years ago #95117

Hello and thank you for the information. But it's not from PHP version. I downgraded to version 7.4.x and it's the same. I tested on 2 different browsers + clear cache.

Thanks

0
E8
Easy Connect 83
Accepted Answer
3 years ago #95227

Hello, I will provide you with the FTP codes of the project below if necessary.

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #95260

Hi,

Sorry for your issue.

Would you please check this to see if it helps either with PHP 7.4 or PHP 8.0?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/troubleshooting#pages-list-or-editor-not-working-white-screen

Best regards

-1
E8
Easy Connect 83
Accepted Answer
3 years ago #95313

Hello, I followed your link and I still have the problem.

I disabled optional extensions to leave only Joomla and SPPageBuilder. I deactivated the plugin for managing cookies. I don't have CSS and JS compression enabled. I'm on the basic Helix template.

On the other hand, if I go through the administration interface then System / Template and click on shaper_helixultimate then the Template Options button, I have the rendering without being able to touch the content. Because these are only the framework settings and not the content of the home page.

I did my tests on PHP 7.4.x

Thanks

0
E8
Easy Connect 83
Accepted Answer
3 years ago #95392

Do you have another idea?

0
E8
Easy Connect 83
Accepted Answer
2 years ago #96016

???

0
E8
Easy Connect 83
Accepted Answer
2 years ago #98110

Hello I still have the same problem I can not edit the home page. I am forced to edit the text in database... You will find attached the new access codes.

I tried several browsers and purged the cache. Thanks

0