Hi Friends:
i have a problem with estate template.
the size of the main image inside the house is a size that looks cropped from the original size. In the mobile version it looks perfect but I have the problem on the computer screen since the image is cut off. I need to be able to change that size to be a 4:3 aspect ratio.
The size of your image is 1920x715 but as I told you, that size does not correspond to a 4:3 ratio and it cuts the image.
I have figured out the issues. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
Hi there!
Sorry for your experience.
Would you please give us your site URL, with indication of where you are facing the problem?
Best Regards
thank you for your help.
mi site is www.grupomlm.es
https://grupomlm.es/casas-de-ocasion/133-chalet-en-torrevieja-la-siesta
there you can see a example of the cut pictures.
because i see en other website with your templates this example. it is better the sizes of the pictures. look this page
https://innovahomes.es/properties/48-apartamento-en-primera-planta-en-panorama-park,-punta-p
and also I can't change the order of the houses.
Hello,
You may use the following code in your custom CSS to get full picture height:
.owl-carousel .owl-item {
max-height: 100%;
}Note: Path towards custom CSS(Joomla 3): Extensions>Templates>Styles> Click on your current default template name then choose Template Options. Then find custom CSS within the custom code.
Best Regards
Which order did you mean, please?
the order i mean is can move the place of houses, for put a house before others in property componen
the order is for put the best houses first
Kindly share some screenshots to get it better.
thank for your help friend:
this is the best size i need
that is with this code
.owl-carousel .owl-item {
max-width:800px;
}
the problem is when is the end of the slider is empty like this
and also change the slider in the main page home
In short, I need the images of the houses to look like this, like in the old version of this template. I don't understand how you have made a new version worse than the one there was.
https://innovahomes.es/properties/48-apartamento-en-primera-planta-en-panorama-park,-punta-p
Hi there!
Apology for the unwanted delay.
Would you please give me your admin access to check?
Best Regards
ok. thanks for your help.
Hi,
Please take my sincere apology for the delayed response.
I have checked the demo site of the Estate template and the properties slider view also the same there:
https://prnt.sc/EzGmLL9zvXr- as yours!
So you are saying it is not good looking for you?
Best Regards
Let me check if I can bring back the look you reffered here:
https://innovahomes.es/properties/48-apartamento-en-primera-planta-en-panorama-park,-punta-p
The demo template of the page that I give you, the images are square and you can see the entire photo without being cut, but on my page the photos are cut. It is the same as explained above. I need the images of the properties on the grupomlm.es website to look the same as the images of the example template that I give you.
https://innovahomes.es/properties/48-apartamento-en-primera-planta-en-panorama-park,-punta-p
this template is all bugs.
now if i.m in the category 2 mano
and press in a property
the category is jumping to other different.
Hi,
Your SP Property details page slider image size is good now. I will look into other issues later on.
There was some updates available so I have updated them.
Best Regards
Hello Miguel,
Sorry for your experience.
Where it is broken, please? Can I have a screenshot?
Please clear your Joomla and browser cache and check again.
Best Regards
hello Rashida the slider into the properties is in white when the slider go to the end.
and also the change of the categories.
if i.m in the category 2 mano
and press in a property
the category is jumping to other different.
the only thing you do is put a fucking code in custom css and i made that 4 days ago. do you think i.m silly???
whith this code all solution do you think yes??
width: 680px !important;
the slider not work wellHello Miguel
I have checked your issues. So far, you have two remaining issues (please correct me if I got it wrong)
I have taken your site backup and will take some time to investigate and find the solution. Meanwhile, I would sincerely ask for your patience. I understand your emergency but you have to allow me some time. I will get back to you tomorrow.
Best regards
ok well.
please do this:
go to 2mano category and press in any porpertie
and look in the main menu ans see what happend, now you are in a diferent categorie
ok i will wait.
I am checking your site backup on my localhost. But I can't see the index page. I only see this image. Do you know how to fix this and view the home page?
this is the website. i dont know where you are
With template Caseopeia, it seems like working. I have not still found the solution. It will take more time.
the template name is ESTATE not casiopea. is the template for real state. ok??'
this one:
https://www.joomshaper.com/joomla-templates/category/property-management
thanks Ofi Kahn. i need to know how to solve the issues to make in other website with the same template. happy to ear you solved already. thanks you.
You are welcome 😊
The catergory bug will be fixed in the next update.
when is the next update???
It is not scheduled yet. It will take some time.
so i dont know if my customer have patient to wait long time. because is a big issue. and what about images sizes???
Also check the video link because aither work. and please repare soon please before my customer tell me give the money back because thay dont want this template after it is made. Can you tell me is that happend what can i do? joomshaper will pay me the website if my customer say give me the money back. please be serius and repare the template soon.
Unfortunately, it will take some time to fix. If you need a refund, then please contact us at [email protected]. I will talk to the Sales department if needed.
hi ofi khan thanks for the help.
please try to solve the problem of the categories soon. I don't think it is from a serious company to leave such a serious error unresolved when we already have the web pages working. In another comment you put that you already knew where those errors were and, even so, you did not solve it? Yes, I do not rule out requesting a refund of the money if there is no early solution to this. I don't believe that Joomshaper, which is a serious company in the construction of templates, is doing this with your clients.
Hello, I also have a problem with photos displayed for a given property, after adding max-width:50px, an empty white space is left, and not, for example, as on the website:
https://innovahomes.es/properties/48-apartamento-en-primera-planta-en-panorama-park,-punta-p
how to achieve this effect.
Just in case, it gives data to the page as hidden content.
Thank you for your quick intervention.
Regards.
Hello Michał Helbin
Please post a new question regarding your issue. We will check and help you.
Please remove your credentials from this post. Do not post sensitive information on other's post.
Best regards
that is, where should I post the question again the problem with this template has been for x time And you do nothing about it customers complain I am your long-term customer and you release worse and worse products I am asking for a solution to the problem and not creating another thank you and I hope for a quick response and solution of the problem Regards
please also do not publish selling posts as you like. He likes to do it, only to answer specifically and solve problems because I think we pay for what
Ofi Khan please do not delete my entries and solve the problem that has been reported many times.