Update Error 500 - Question | JoomShaper

Update Error 500

JL

Janek Lass

General 1 week ago

Hi,

I have a little problem updating. It gives errori 500. How can I fix this? I also made a small video. https://drive.google.com/file/d/1A-0aFklEgkWJCAwB8bFPGCaWR_KImt7i/view?usp=sharing

Regards Janek

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6 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 week ago

Correct path is important as well. On your screenshot looks correct.

Joomla health status and updates are on your side only, it's beyond Joomshaper support. Ask on: forum.joomla.org

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago

Hello Janek Lass

Your site is updated. Moreover extension update is not related to our product.

Best regards

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JL
Janek Lass
Accepted Answer
1 week ago

Hi,

I understand, but the problem is not limited to this one product. This error comes with all updates. There is something wrong with the site, not with extensions alone. Manual update works.

Best Regards Janek

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JL
Janek Lass
Accepted Answer
1 week ago

Hi,

My log folder and patch folder were incorrect. Is it possible that that caused a problem?

Regards Janek

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 week ago

Hi. Cache folder is very important for Joomla. Yes, it could cause this problem. ALways make sure that all folders have proper permissions, are "green" writable here

foto_5770_2021.jpg

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JL
Janek Lass
Accepted Answer
1 week ago

Hi,

There are all the greens at the moment. I made my page at the beginning of the subdomain, and then I lifted around. I discovered that the two folders were wrong after that , Temp folder and Log folder. I changed them now, but I don't know if it fixed the problem, at the moment I don't have any updates to check.

https://drive.google.com/file/d/1Wy5p01-efi61JsJzmkp48Nm5qei5vjsu/view?usp=sharing

Regards Janek

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