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Form not send ?

Asked by Marc Korthout 3 years ago Last activity 3 years ago

Hi i don't get what is happening, the form on this page is not sending emails? www.tasjasfotografie.be the php mailer in joomla works fine when i test that. The contact form module itself also works fine but the form builder refuses to send anyting, I get a message saying that i have to fill all the required fields... but they are all filled!?

11 replies

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Devrim Eryüksel
3 years ago · edited

i have same problem.
i have tested with PHP-Mailier and SMTP. Joomla send with both. But in Frontend over Formbuilder can not send E-Mail.
Domain: https://tinyurl.com/25f828hn

Ofi Khan Staff
3 years ago

Hello Marc Korthout

Please check the form builder settings. Use your Global Configuration -> Server -> Mail Settings -> From Email box email address in the form builder From Email options. Then use the exact variable name (field name) in the Email Template. Do not use any variable name in the email template that does not exist. Then the form will work. Please check the screenshots attached in the hidden content box.

Best regards

Ofi Khan Staff
3 years ago

Devrim Eryüksel

Please remove your credential from the post. It is visible to our support agents and post creator. Post a new question and we will help you.

Edwin Kölliker

Please post a new question. We will check and help you.

Marc Korthout Asked this
3 years ago

Hi,
thanks for the info these adjustments have been made, but when sending we receive this?
{{subject}} | [email protected] | tasjasfotografie.be
Van tasjasfotografie.be op 2022-12-07 14:23
Details Headers Platte tekst
From:{{first-name}} {{last-name}}
Email:[email protected]
Subject:{{subject}}
Message:{{message}}

Ofi Khan Staff
3 years ago

Yes, because in the Email Template settings you have used this variable {{subject}} but actually it has no value from your items. In your form builder items, you have not used it. If you use this field name subject in any of your form builder item, then you will get that value.

Marc Korthout Asked this
3 years ago

Don't understand your answer? if i translate this. Can you offer me a solution visually please

Ofi Khan Staff
3 years ago

Please check the link in the hidden content

Marc Korthout Asked this
3 years ago

We are now 6 days later and have not yet received an answer to this question. we get a link to extension PM.mov but we don't understand it. When we press the 'play' button nothing happens.

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