Blocks Not Active - Question | JoomShaper
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Blocks Not Active

I

isamaral

SP Page Builder 2 years ago

I reinstalled my two sites and got a license. I made an update. my only problem right now

not active

I cleared the cache

I cleared the dns history

I cleared browser history and cache.

I tried in chorome + edge + mozilla browsers.

they all gave the same error.

![](https://imgyukle.com/f/2022/12/06/JXVI0v.jpeg https://imgyukle.com/f/2022/12/06/JXV5K0.png

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5 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #96866

Hi there!

Sorry for your issue.

Please make sure you are using the right license key. Actually, you need to copy the license key from your JoomShaper Dashboard. I have checked with this email address: [email protected] and you have two plans in your dashboard, please use the license key of your active plan, not from the expired one.

I have also logged in to your backend, and the license key seems longer than usual. Usually, the license key should 32 characters long.

Best Regards

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I
isamaral
Accepted Answer
2 years ago #97019

https://imgyukle.com/f/2022/12/07/JXiUdG.png

https://imgyukle.com/f/2022/12/07/JXieYS.png

slayt ekranını düzenleyemiyorum Para birimi Türk Lirası, kısa kod TL, ₺ sembolü olmalıdır. Türkiye Şehir İlçesi mahallesi nasıl kurulur. Düzenlemek

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #97057

Hello,

We only communicate in the English Language. Please help us understand your issue by translating it!

Best Regards

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I
isamaral
Accepted Answer
2 years ago #97083

https://prnt.sc/9KUBh3I-INU5

griffinstrateji.com toprakgy.com

license ok. but it looks pro, the places I marked are on both sites.

I cleared the cache it didn't work

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #97086

I repeat the license key field has 44 characters in your admin area. But Our license key should be 32 characters long, not 44 characters. If it's difficult for you to copy and paste it, kindly give me your JooShaper Account access, and I will check the active license key from your dashboard and do it for you.

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