Staff replied SP Page Builder

Editor error funtions

Asked by Eduardo Sergio Galloni Miguel 3 years ago Last activity 3 years ago

I have been working with Joomla for more than 10 years and I have installed version 4.2 and as I had seen your editor I thought it was a very good tool, but the experience that I have 2 days is very bad, gives many errors that I have been able to solve by looking at forums, others I have not been able to solve, very complex operation, I want my money back, I want to cancel the purchase, I can not waste more time with your editor.
Best regards

Eduardo Galloni

8 replies

Ofi Khan Staff

Hello Eduardo Sergio Galloni Miguel

Apology for your experience. You can share your issues with us. We will try to fix and improve the product. For refund related query, please send us an email to [email protected].

Best regards

Eduardo Sergio Galloni Miguel Asked this

Hello, Ofi, one of the most serious problems is that SP Page Builder, after a minute begins to give error in addons or when you give to save is blocked has come to be blocked up to 2 minutes, I have the version of Joomla 4.2 and Maria db 10.5.18. and I use Chrome 108.0.5359.99, I do not know if this data can help you find the problem. This means that my time to make a website is doubled because every time it crashes I have to log out and log in again, and also to not lose what I have done I am constantly recording.
I hope you can guide me to solve the problem, thank you very much.

Ofi Khan Staff

after a minute begins to give error in addons

What is the error and where is it shown?

But it is better if you save it after each change. Normally, I follow this.

Eduardo Sergio Galloni Miguel Asked this

Today I have detected that this error occurs with Chrome, but not with Firefox.

Ofi Khan Staff

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Eduardo Sergio Galloni Miguel Asked this

Good afternoon, I have been able to work so far, but when I hit component/SP Page builder/Pages, it opens another tab but does not show the editor to make changes, it only shows the page as it is published. I don't know what it can be, because I haven't touched anything in the configuration.

Ofi Khan Staff

I need to check. I do not face this thing on my localhost.

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