Error Using Frontend Editor - Question | JoomShaper
SP Page Builder 6 is Here! Learn More →

Error Using Frontend Editor

GS

Giovanni Santoro

SP Page Builder 2 months ago

Dear Support Team,

I am experiencing a strange issue with the frontend editor regarding the home page (https://www.sprachschule.joomlagarage.eu/). The home page is only displayed correctly in the laptop view.

When switching to tablet landscape, tablet, or mobile view, the page appears completely blank. After refreshing, the laptop view is shown again, but the other views remain inaccessible.

This issue occurs only on the home page — all other pages are working properly.

For your reference, I am using the following environment:

  • Helix Ultimate
  • Languageschool template
  • Page Builder Pro

I'll provide the login credentials via hidden content.

Thank you very much in advance for your support. Looking forward to your feedback.

Best regards, Giovanni!

0
3 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 months ago #201939

Hello Giovanni Santoro,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.

I have removed main-hero-section CSS class from the two affected sections. Now the frontend editor works properly for all device size.

prnt.sc/32n084an-AHf

Best regards

0
GS
Giovanni Santoro
Accepted Answer
2 months ago #201945

Dear Ofi, thanks a lot for your help! Great job!

Best regards, Giovanni

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 months ago #201971

You are welcome 😊

0