After install both things my website isn't open.
Error: 0 Call to undefined method HelixUltimate\Framework\Platform
Awaiting an answer
General
Error after install template and Page Builder Pro
8 replies
Paul Frankowski Senior Staff
3 years ago
· edited
Hi Kamil,
without access we cannot help.
For sure check view from different template. Or install raw Helix Ultimate.
- What PHP version you set?
Helix Ultimate work only in 7.4, 8.0.x, and 8.1 without any problems.
- What is template full name?
- Is that our template or was taken from different provider?
Kamil Asked this
- PHP 8.1
- Shaper helixultimate
- it's your
like I write before. after install your components webpage don't work.
Paul Frankowski Senior Staff
Try different template as wrote before, just for test
Kamil Asked this
Like I said before. After install your Page Builder Pro and template (Wimble) page have errors. After that I was have web on Shaper template. Now I even can't delete wimble template (error) and my web have that error what I write in first post.
Paul Frankowski Senior Staff
3 years ago
· edited
without access we cannot help.
Because I am not a magician.
BTW
I hope you have a website backup!
Kamil Asked this
I'm not too. But I know that when I install components for which I pay my web have errors.
Paul Frankowski Senior Staff
3 years ago
· edited
Would you like to be treated by a blind dentist?
I guess, no that's why... I need access....!!! I asked for it 3x times so far!
and please for now switch to PHP 8.0.x
Kamil Asked this
thanks to your mocking jokes, I will not recommend your products to anyone again, much less a contact support.
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