Error After Install Template And Page Builder Pro - Question | JoomShaper
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Error After Install Template And Page Builder Pro

K

Kamil

General 2 years ago

After install both things my website isn't open.

Error: 0 Call to undefined method HelixUltimate\Framework\Platform

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8 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #99166

Hi Kamil,

without access we cannot help. For sure check view from different template. Or install raw Helix Ultimate.


  1. What PHP version you set? Helix Ultimate work only in 7.4, 8.0.x, and 8.1 without any problems.

  1. What is template full name?
  2. Is that our template or was taken from different provider?
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K
Kamil
Accepted Answer
2 years ago #99168
  1. PHP 8.1
  2. Shaper helixultimate
  3. it's your

like I write before. after install your components webpage don't work.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #99191

Try different template as wrote before, just for test

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K
Kamil
Accepted Answer
2 years ago #99192

Like I said before. After install your Page Builder Pro and template (Wimble) page have errors. After that I was have web on Shaper template. Now I even can't delete wimble template (error) and my web have that error what I write in first post.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #99193

without access we cannot help.

Because I am not a magician.

BTW

I hope you have a website backup!

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K
Kamil
Accepted Answer
2 years ago #99194

I'm not too. But I know that when I install components for which I pay my web have errors.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #99206

Would you like to be treated by a blind dentist?

I guess, no that's why... I need access....!!! I asked for it 3x times so far!

and please for now switch to PHP 8.0.x

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K
Kamil
Accepted Answer
2 years ago #99493

thanks to your mocking jokes, I will not recommend your products to anyone again, much less a contact support.

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