Hello,
He made a website in Joomla 4.2.0 Stable, SP Page Builder 4 Pro and Helix Ultimate.
The backend works fine when I try to edit the front-end and I get an error....
"$template = HelixUltimate\Framework\Platform\Helper::loadTemplateData();"
Could you tell me what it is?
Thanks a lot.
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
Contact your hosting provider to increase memory limit. Thanks
Hello,
Thanks for the reply.
I'm afraid that's not the problem. The memory limit is set to -1. On the other hand, I can upload images to other sections without problem, for example to the Media section. It only happens when uploading images to an article in the 'Blog options' section.
Thank you.
Regards,
Sarah.
Can I download a Akeeba backup of your site to check my localhost?
No problem. On my local server this error does not occur.
I think then you should contact your hosting provider. Thanks
Sorry, the provider tells me that everything is correct and that it is a problem with the Helix Ultimate plug-in. It only happens in the 'blog options' section of the article.
Can you give me a akeeba backup to check another hosting server?
https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view
I send you the backup
Not the JPA file. Please send me zip file. Please recheck the video. Thanks
Hello, here is the zip file. Thanks.
Give me permission to download. Thanks
Hello, I gave it to you, confirm that you can download it please.
Thanks
Please watch the video and let me know.
https://drive.google.com/file/d/1qE4ZRlVCSuh4HPlyQTnhTOji0D7aGDZg/view
I have done what you do in the video of entering the Helix ultimate templates and saving, but the same thing still happens. In the 'blog options' option of an article, if I upload a single image it does nothing and if I select 'gallery' it gives me the error limit exceeded.
If the error is not located, understanding that there would only be the option of working locally and uploading the database and the files in each update.
Locally, he already told you that it works, but as you can see, not on all servers.
I just uploaded your site on my testing server and it works also fine here. Thanks
I have already located the error. My internet server has configured the php with value memory_limit=-1. Although I configure a php on my site with other values, Joomla uses the server and in this case, although the value -1 indicates unlimited, the Helix ultimate template fails. Please could you check this yourself and if it is possible to fix this error?
Please contact your server provider and tell them details of your problem. I hope they will help you. Thanks
