Instagram Add-on Stop Working - Question | JoomShaper
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Instagram Add-on Stop Working

LW

LAC Webadmin

SP Page Builder 2 years ago

Hello!

My IG add-on just stop working and when I tried to click on Generate Token again, I get:

Required "app_id" key not supplied in config and could not find fallback environment variable "FACEBOOK_APP_ID"

There's an App Id in the field, what's going on?

Thanks!

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18 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #100170

Hello LAC Webadmin

I have made a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial. Make sure that you have checked the additional steps in the description too. You may also follow this forum solution about this issue.

Best regards

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LW
LAC Webadmin
Accepted Answer
2 years ago #100227

Hi Ofi,

I actually just redo everythig that I did before and also followed the video and the forum link you provided. I'm still getting:

An error has occurred. 0 Required "app_id" key not supplied in config and could not find fallback environment variable "FACEBOOK_APP_ID"

It use to work before and nothing has changed in our side after that but it just stopped working. I suspect it was caused by Admin Tools but I rember I already have admin tools enabled when this use to work before.

Could it be an update that you guys released?

Thanks,

Jackson

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #100301

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

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LW
LAC Webadmin
Accepted Answer
2 years ago #100559

Hi Ofi,

Please check.

Thanks!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #100589

I could not check the administrator. It is taking me to the homepage. Please fix it.

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LW
LAC Webadmin
Accepted Answer
2 years ago #100721

Hi Ofi,

I included the URL, please use the admin URL that I provided rather than typing it.

Thanks,

Jackson

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PB
Petr Benes
Accepted Answer
2 years ago #101868

Hello, I have the same problem "0 Required "app_id" key not supplied in config and could not find fallback environment variable "FACEBOOK_APP_ID"

The links, videos and documentation you provided is not up to date. It doesn't work.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #101899

LAC Webadmin

Please check the hidden content.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #101900

Hello Petr Benes

Please post a new question. I will check your site.

Best regards

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LW
LAC Webadmin
Accepted Answer
2 years ago #102028

Hi Ofi,

Please try again, it should work now.

Thanks,

Jackson

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #102100

I don't know but the same issue. If you are using Joomla 4, then follow this solution:

Please go to Plugins and set the same settings as in the image for Plugins: System - HTTP Headers

https://prnt.sc/h1Ckdi64yNR4

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LW
LAC Webadmin
Accepted Answer
2 years ago #102239

Hi Ofi,

I just tried it and I'm getting the same error and yes, I am using Joomla 4. I didn't change that plugin when it use to work before and I'm already using J4 when it worked.

Can you check again please.

Thanks,

Jackson

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #102292

I would like to check. But your administrator does not load here. It redirects to the home page.

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LW
LAC Webadmin
Accepted Answer
2 years ago #102407

Hi Ofi,

Please try again, I made some changes to the firewall settings but it did not save.

Thanks,

Jackson

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #102447

The administrator loads now. Please share the password like this password in the hidden content.

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LW
LAC Webadmin
Accepted Answer
2 years ago #102613

Hi Ofi,

Alright, please check again.

Thank you!

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LW
LAC Webadmin
Accepted Answer
2 years ago #103998

Hi Ofi,

Any update on this? Were you able to login?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #104100

Apology for the delay. Please go to this link (in the hidden content) and save

  • Facebook APP ID
  • Facebook APP Secret

It will work then. Saving them on SP Page Builder settings does not work. We are working to fix it in the next release.

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