Instagram Gallery Stopped Working
S
Hello, all of a sudden the Instagram gallery stopped working. A message on the header says "Unsupported get request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api" and a message "No item found! Please make sure that your Instagram User ID and Access Token is correct" appears where the gallery should be loaded. The gallery has been working for months before this problem. I have watched the tutorial video and the step-by-step guide (outdated in some details) over and over, I did all the steps again as suggested, regenerated the access token multiple times but still it doesn't work: also the pop-up window shows an access token, but the Instagram ID is just blank.
Any idea?
Thank you in advance
Ofi Khan
Accepted AnswerYes, SP Page Builder works well with Joomla 3. But I would recommend you to upgrade to Joomla 4 eventually.
Ofi Khan
Accepted AnswerHello S
Please follow this documentation. I have also made a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial. Make sure that you have checked the additional steps in the description too.
Best regards
S
Accepted AnswerHello Ofi,
I've read all the documentation and followed the YouTube video, including the additional steps. Everything is ok. It's more like something in SP Page Builder stopped working properly, or some further settings are now required on the Facebook / Instagram side.
Can you please help me out?
Ofi Khan
Accepted AnswerApology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Ofi Khan
Accepted AnswerPlease update to SP Page Builder 5 and then I will check your issue. We have limited support for SP Page Builder 3.
S
Accepted AnswerThank you for your reply.
Would SP Page Builder 5 work on Joomla 3.10.12? Or do I have to update to at least Joomla 4 first?
S
Accepted AnswerHello Ofi,
I updated SP Page Builder to the version 5.2 and tried again the "Generate token" procedure. Now the Instagram ID shows up correctly and the token is properly generated. The Instagram Gallery is working again!
Problem solved, thank you for your support.
Ofi Khan
Accepted AnswerYou are welcome 😊
I have a humble request. It would be very kind of you if you can manage some moment to give us feedback onÂ
This will inspire us to improve.