Instagram gallery stopped working - Forum | JoomShaper
Solved SP Page Builder

Instagram gallery stopped working

Asked by S 2 years ago Last activity 2 years ago

Hello,
all of a sudden the Instagram gallery stopped working.
A message on the header says "Unsupported get request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api"
and a message "No item found! Please make sure that your Instagram User ID and Access Token is correct" appears where the gallery should be loaded.
The gallery has been working for months before this problem.
I have watched the tutorial video and the step-by-step guide (outdated in some details) over and over, I did all the steps again as suggested, regenerated the access token multiple times but still it doesn't work: also the pop-up window shows an access token, but the Instagram ID is just blank.

Any idea?

Thank you in advance

Accepted answer

Marked as the solution
Ofi Khan Staff
2 years ago

Yes, SP Page Builder works well with Joomla 3. But I would recommend you to upgrade to Joomla 4 eventually.

8 more replies

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S Asked this
2 years ago

Hello Ofi,

I've read all the documentation and followed the YouTube video, including the additional steps. Everything is ok.
It's more like something in SP Page Builder stopped working properly, or some further settings are now required on the Facebook / Instagram side.

Can you please help me out?

Ofi Khan Staff
2 years ago

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

S Asked this
2 years ago

Hello Ofi,

here are the credentials to access the website as administrator.

Ofi Khan Staff
2 years ago

Please update to SP Page Builder 5 and then I will check your issue. We have limited support for SP Page Builder 3.

S Asked this
2 years ago

Thank you for your reply.

Would SP Page Builder 5 work on Joomla 3.10.12? Or do I have to update to at least Joomla 4 first?

S Asked this
2 years ago

Hello Ofi,

I updated SP Page Builder to the version 5.2 and tried again the "Generate token" procedure. Now the Instagram ID shows up correctly and the token is properly generated.
The Instagram Gallery is working again!

Problem solved, thank you for your support.

Ofi Khan Staff
2 years ago

You are welcome 😊

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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