Dashboard intermittently inactive/unavailable...

OK, just so that I properly understand your explanation, are you saying that my web site has another third party extension which is causing the problem? The third party extensions installed on my web site are SmartSlider 3, Custom Properties (allows detailed categorising of articles), Editor JCE, SP Page Builder and the Helix Ultimate template.
Why doesn't SP Page Builder report if there is a problem, for example show a meaningful error message?
Otherwise I and other users are in the dark, wondering what is happening.

For your information, I have located the cPanel Filemanager Logs folder and identified the 404 Errors which occurred on 19th January 2023 and which refer to the SP Page Builder component. Does this still look like a third party extension is the cause of the 404 error?

404 errors - Comfoot log file

19 Jan 2023

[19/Jan/2023:13:40:43 +1300]
GET /index.php/component/sppagebuilder/edit/31?extension=mod_sppagebuilder&extension_view=module HTTP/1.1
404
1564
https://www.comfoot.co.nz/administrator/index.php?option=com_modules&view=module&layout=edit&id=218&client_id=

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:109.0) Gecko/20100101 Firefox/109.0

[19/Jan/2023:13:41:02 +1300]
GET /index.php/component/sppagebuilder/edit/33?extension=mod_sppagebuilder&extension_view=module HTTP/1.1
404
1564
https://www.comfoot.co.nz/administrator/index.php?option=com_modules&view=module&layout=edit&id=220&client_id=

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:109.0) Gecko/20100101 Firefox/109.0

[19/Jan/2023:13:41:02 +1300]
GET /templates/shaper_helixultimate/css/presets/%7B HTTP/1.1
404
1564

https://www.comfoot.co.nz/index.php/component/sppagebuilder/edit/33?extension=mod_sppagebuilder&extension_view=module
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:109.0) Gecko/20100101 Firefox/109.0

For security reasons, login access is restricted to specific IP addresses. If you can give me your public IP address I can allow it access. Otherwise I'll have to open access to all IP addresses which is not best.

I can create a temporary super user login for you. I'd rather do that than share the main admin account.

Our different time zones might be a problem. I hope you receive my reply soon.

Here's the super user account login.

Can you send me your public IP address?

Did you see my request for your public IP address?

If you can't supply one, I will open access to all IPs. When you've finished investigating, please let me know.

OK - to save time I have removed the IP block. Please let me know when you have finished looking.

Apologies, I have forgotten about another level of security. I need to find out the access credentials.

Here are the first layer security credentials.

OK, that is very good but as I have already mentioned, this is an intermittent problem. I emphasise the word 'intermittent'. You cannot easily debug a problem that only appears now and then. By 'now and then' I mean it might be working perfectly for half an hour, then suddenly not working.

It is hard to predict when the problem will appear. You know this because I had to wait some time before I could make my screen cast to demonstrate to you.

Believe me, for a time I thought the problem had fixed itself. Then it happened again unexpectedly.

I'm not sure what else I can say.

I agree everything looks normal at the moment.

I've contacted my hosting company about the plugin difficulties but they have not admitted to any server issues. However, I suppose it is possible. Perhaps there is a temporary situation or bottle-neck that occurs on the server side. It is unfortunately out of my control but I can try to seek further advice from the server administrator.

At the moment, there's no urgency because I have finished adjusting the website. There will be new products and advertising material to be loaded in the next few months. That will give me a chance to work with the plugin again.

I noticed that the 'About Us' Page has a blue padlock icon displayed next to it. Does that mean you still have the page open?

If you look at Global Checkin, you should see that the comf_sppagebuilder table needs to be checked in. Why is that?

OK Global Checkin is clear now.

The 'About Us' page looks normal now.

I saw the blue padlock on the Component, SP Page Builder Pro, Pages list - next to 'About Us'.
It has gone now.

How much longer do you require superuser access? It is getting late here. I'm ready to close down soon.

I can leave access open for you longer, if you like. Perhaps overnight.

I have sent a support request to my web hosting company. I have explained the situation and asked if the web server was down on the 19th January - the date of my screencast video. I will let you know their reply as soon as it arrives.

Here is the response from my web hosting provider...

"Server was not down on that but some times it was overloaded and was slow. When you get the problem, try accessing host.netneedsnz.com, if you see that server page then serer is normal but not your site. Sometimes it may possible that your own site cause server overload as well."

This suggests that there are times when SP Page Builder Pro requires more resources than my host server is able to provide.

Possible solutions are therefore to move the site to a more robust server or to make Page Builder edits at off-peak times.

Hi Chris and @Toufiq,

When first attempting to use SP Page Builder Pro, I created several posts, including this one...

Forum post

The issues discussed are the same. At last I have received a reply and the following comment is of interest...

"I know that SPPB 4 is still not perfect also becuase it doesn't have back-end editor but it will be added soon (few weeks). Then it will be easier for all webmaster to manage created pages as they done it in SPPB 3.x"

I'm not convinced there is a problem with my hosting company's server. My impression still is that the plugin has issues and this latest information confirms it.

Thanks Paul. I have never used the front-end editor. There is just one user which is me as site administrator.