Helix Ultimate 2.0.11 crashed my site - Forum | JoomShaper
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Helix Ultimate 2.0.11 crashed my site

Asked by Farai 3 years ago Last activity 3 years ago

I just upgraded my site to Helix Ultimate 2.0.11 from 2.0.5 and immediately my site started giving this error: 

                                                           0

count(): Argument #1 ($value) must be of type Countable|array, null given

Site is https://www.smeaz.org.zw/
Please can you assist as to what could have gone wrong and how to fix it? I tried rolling back to 2.0.5 that didn't work, still got the error. After contacting chat support they recommended rolling back to php 8.0 that also didn't work. Am on Joomla 4.2.6
Need help asap!

5 replies

Oldest first Newest first Most helpful
Paul Frankowski Senior Staff
3 years ago

Hi Farai,

I want to help, but

Username and password do not match or you do not have an account yet.

Please double check a new user! Must be working Super User access!

Farai Asked this
3 years ago

Am so sorry, please try again now. It should be working.

Paul Frankowski Senior Staff
3 years ago · edited

Fixed. the screenshot evidence below.

I only reinstalled Helix with a new version.

P.s.
Remember to make updates often! and full website backups.

Farai Asked this
3 years ago

Thank you. So I presume the download on the Helix Ultimate page is faulty, you may want to check it?

Paul Frankowski Senior Staff
3 years ago · edited

Template file was OK, maybe first upload didn't override all files. Happends from time to time for all extensions.

Have a nice day.

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