Awaiting an answer SP Page Builder

Contanct Form: Unexpected character at line 2 column 1 of the JSON data

Asked by kweb 3 years ago Last activity 3 years ago

Hi there,
I have upgraded my site to J4 and built up the template with Helix Ultimate 2 Framework. Now the standard contact form is throwing an error in the console when submitting the form

Uncaught SyntaxError: JSON.parse: unexpected character at line 2 column 1 of the JSON data

The e-mail is being sent but the progress circle is spinning without a success message. I had same problem before regarding this topic:
https://www.joomshaper.com/forum/question/19724

The solution was to update to the latest SPPB version. But now I have the latest version running and I already overinstalled without any success. So what to do now?

Here is the page where the problem occurs:

To Page

11 replies

Paul Frankowski Senior Staff

3 years ago · edited

Hi,

Now the standard contact form is throwing an error in the console when submitting the form...

What is "standard contact form"? Joomla contact component ? Contact addon from SPPB ??

In most cases this problem was caused by CSS/JS compression or JS conflict.

Paul Frankowski Senior Staff

3 years ago

but I will ask our developer for a useful tip.

kweb Asked this

3 years ago · edited

Standard is the normal contact form - not the forms generator. The site is running free from compress plugins - I have deactivated JCH - same problem. Your test emails are going through - I have received them.

Btw. The problem is NOT occuring on the Joomla 3 site - with custom template installed. So it must have something to do with J4 in Combination with Helix Ultimate

Joomla 3 Site

Paul Frankowski Senior Staff

3 years ago

Thx, we are trying a find a reason...

kweb Asked this

3 years ago

Any news?

Paul Frankowski Senior Staff

3 years ago

I think I will try with Form Builder addon... moment.

Paul Frankowski Senior Staff

3 years ago

Form builder works fine.

I set exacly as it was Contact Form - just use it instead.

kweb Asked this

3 years ago

Hi Paul. Same Problem on this site. Upgraded to J4 - spinning endless circle - form is sent:

To Page

So I have to switch the contact form on every update to J4 with the fact that the standard contact form module aint working any more? That cant be the solution, am I right?

kweb

Paul Frankowski Senior Staff

3 years ago

I have no idea, on many sites Contact addon still work without that weird effect.

Using Form Builder - in my opinion - is better. More flexible solution.

kweb Asked this

3 years ago

For you Paul its clear to use the form builder. But for me as a developer, Im the one who needs to explain the client. What if the client wants to use this addon in the future? I need to tell him that the product is broken down after update. Yes I agree that form builder ist the more flexible plugin, but for me its now work to rebuild the contact section with the new addon. Time and money I cannot get back from my customer. but its a strange strategy not to go after this problem when it happens the second time after update. Maybe no time to invest in Version 3?! I just can guess but this is not professional, sorry for that.