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SSL certificate problem: unable to get local issuer certificate on some pages

Asked by AJones 3 years ago Last activity 3 years ago

Hi......I'm getting this error message:

Unable to complete request. [SSL certificate problem: unable to get local issuer certificate]

.......but only on some pages. Both front end and in Admin Front End Editor.
The SSL is valid and the rest of the site is fine, and most pages on the site load with no problems.
I had a backup of the affected pages and those load fine as well so I've temporarily linked the menus to those items until I can get a solution.

I've enclosed login in hidden content.

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
3 years ago · edited

On page ID 136 you load module "Easy Vimeo Videos" few times and this is your source of SSL problems, otherwise SLL problem would be all on SPPB pages, right.

When I disabled Module addon that load "Easy Videmo Videos" module - problem gone.

My Advice: update that module to v4.2 or contact with module developer. Becuase on module website in changelog I found that:
info_582_2023.png

and you have v4.0 installed with "certificate problem".


Don't worry, everything can be fixed, if was broken. And I, as you can see, have to take on the role of Sherlock Holmes from time to time ;)

6 more replies

AJones Asked this

Hi guys......can anybody advise on this?

AJones Asked this

Are there no support staff available?

Paul Frankowski Senior Staff
3 years ago · edited

Hi,

Sorry but since when "SSL certificate problem" is Joomshaper issue? In most cases it's question for hosting support or it's a problem with external script.

But sure, I can take a look.

AJones Asked this

Many thanks Paul......great job.

I'll get onto the developer now.

Paul Frankowski Senior Staff

first update module to v4.2 (from this year), then if will not help - contact with module developer.

AJones Asked this

Just installed it and working fine now....cheers Paul

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