Video Not Listed After Slideshow Video Background Built-in Block Insertion - Question | JoomShaper

Video Not Listed After Slideshow Video Background Built-in Block Insertion

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thierrymjshpr

SP Page Builder 1 year ago

Hi, I've inserted a Slideshow Video Bg built-in block into a SPPB page but when I tried to change the MP4 video through the media manager, I cannot see the video I want in the list. While if I use the Joomla media manager, the video can be previewed. Any idea for why please? Kind regards, Thierry

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13 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #107748

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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thierrymjshpr
Accepted Answer
1 year ago #107783

Hi, Happy you can check this. Best regards, Thierry

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #108023

I just added a video inside the slideshow addon and it works fine. Will you please check this URL and let me know.

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thierrymjshpr
Accepted Answer
1 year ago #109210

Hi, Ok, thanks for your test, I can see your video. But it does not explain why I cannot see my own video into the video selector of the slideshow addon while I can see it into the joomla media manager (please see enclosed picture). Is it a question of video size, weight or type ?

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thierrymjshpr
Accepted Answer
1 year ago #109211

I'm unable to add a picture here, sorry

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #109576

Your video format should be mp4 or youtube video.

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thierrymjshpr
Accepted Answer
1 year ago #109755

I checked again and I confirm this is a .mp4 video. Please see below link.

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thierrymjshpr
Accepted Answer
1 year ago #109757

Any problem with spaces into the video name ?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #109967

Just downloaded your video and checked here. It works fine.

http://helix-framework.org/en/?option=com_sppagebuilder&view=page&id=9

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thierrymjshpr
Accepted Answer
1 year ago #110051

Yeah, very nice

Unfortunatly, I'm still unable to reproduce this. As I've previously loaded the video with a ftp client that may cause the problem the video is not vivible into SP Page Builder, I tried to load it again using the upload button of the slideshow addon but it always stops with : Upload Failed I've increased the Joomla max media size to 500Mo (video is about 422Mo) and increased also the max_execution_time of my php server to 2000sec but still the error. Do you have any idea to help me ?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #110180

Provide me correct login information of your site.

Username and password do not match or you do not have an account yet.

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thierrymjshpr
Accepted Answer
1 year ago #110254

Please find the info bellow

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #110357

You need to increase maximum file upload size from your hosting server.

https://prnt.sc/VVWZd1UubA-7

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