Staff replied SP Page Builder

Menu Icons result in missing image symbol

Asked by Marcel 3 years ago Last activity 3 years ago

I have a problem with icons associated with menu items. These are displayed correctly on the home page, but as soon as I select another menu, the icons are not found and I get a missing image symbol. The cause of this is that the URL to the images is modified by Joomla.
I am using the Link Image option, selecting a PNG as the icon. I am using the latest version of Joomla 4 and Page Builder in conjunction with the Spheres theme.

For example, the designated icon is:
images/fixed-elements/Icons/leestafel.png#joomlaImage://local-images/fixed-elements/Icons/leestafel.png?width=550&height=550

Once I open the site on the home page, this icon displays correctly.
However, as soon as I choose the FOTOS menu, all these URLs appear to be modified by Joomla with the chosen FOTOS added to the beginning of the first part of the URL.
WEBSITE_URL/FOTOS/images/fixed-elements/Icons/leestafel.png#joomlaImage://local-images/fixed-elements/Icons/leestafel.png?width=550&height=550

At that URL, of course, the images are not there, so I get a missing image symbol

15 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Marcel Asked this
3 years ago · edited

Hi,

Sorry for my late response. The site is still on a local server and thus not available to the internet.

I made a copy on a public server and created an access code for you. You can do any testing necessary. It's only a backup.

Thanks.

Marcel Asked this
3 years ago

I see there's a problem with the admin part of the site. I'll try to fix it.

Paul Frankowski Senior Staff
3 years ago

Marcel, extra tip for Admin problem:

delete current .htaccess and use version from Joomla 4.2.9 - they fixed one thing that caused that bug.
It was releated with Gzip double compression.

info_816_2023.png

Marcel Asked this
3 years ago

Hi Paul,

Thanks for the extra tip. It turned out to be a server setting.

It's fixed now. You can login.

Toufiq Senior Staff
3 years ago

Please check the screenshot.

Marcel Asked this
3 years ago

Do my previous sent credentials not work?

(I resent them in the hidden content)

Toufiq Senior Staff
3 years ago

If you don't want to use the https, then you need to turn off the rocket_loader from the cloudflare ssl certificate settings. Please contact your hosting provider about your ssl issue. Thanks

Marcel Asked this
3 years ago

Hi Toufiq,

I do want to use https. The original site does have it. This is just a demo (copy) site to let you investigate the problem. The original site is still offline. Since it's on a different server, it's too much work to install a proper certificate.

Besides, this is not the issue. The problem is that the icons don't work as expected and this also occurs on the original site that does have a proper certificate.

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