JS Error On Image Selector - Question | JoomShaper
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JS Error On Image Selector

M

Matijs

SP Page Builder 2 years ago

When going trough folders of the image selector, we are getting this error: TypeError: Cannot read properties of undefined (reading 'id') at engine.js?6a1b4107815badbaae88384a7a2fb60b:1:419319 at Array.map (<anonymous>) at l.value (engine.js?6a1b4107815badbaae88384a7a2fb60b:1:419201) at Za (vendors.js?6a1b4107815badbaae88384a7a2fb60b:2:683288) at za (vendors.js?6a1b4107815badbaae88384a7a2fb60b:2:683087) at Fl (vendors.js?6a1b4107815badbaae88384a7a2fb60b:2:724475) at wu (vendors.js?6a1b4107815badbaae88384a7a2fb60b:2:710432) at yu (vendors.js?6a1b4107815badbaae88384a7a2fb60b:2:710360) at mu (vendors.js?6a1b4107815badbaae88384a7a2fb60b:2:710223) at su (vendors.js?6a1b4107815badbaae88384a7a2fb60b:2:707210)

It doesn't happen on all folders, but many of them. And always the same ones. Is this a bug, or what can we do to fix this?

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5 Answers
M
Matijs
Accepted Answer
2 years ago #110494

Can someone take a look at this? This is not a very good look for our first support question :(

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M
Matijs
Accepted Answer
2 years ago #110920

It has been een full week, could we get a response ASAP???

We just recently bought the page builder and are currently testing it. Good and fast support is also one of the things we take in consideration with extending our license.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #111711

Hi there!

Sorry for your experience.

Would you please give me your admin access to check? Please redirect me where you are facing this error with screenshots.

Best Regards

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M
Matijs
Accepted Answer
2 years ago #113511

Just got back from vacation. You can find the temporary admin account in the hidden content.

Regards,

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M
Matijs
Accepted Answer
2 years ago #114238

Hi, when can this issue be looked at?

We're blocked for creating articles if images cannot be selected, so basically unusable as it is now.

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