You can not change the style of the template, nor update joomla. I have been contacting you by email for a month. solve! Thank you
Staff replied
Templates
URGENT
25 replies
Paul Frankowski Senior Staff
3 years ago
· edited
Ciao Andrea,
- Warning! Username and password do not match or you do not have an account yet. I cannot login.
- Check in: System Information > Folder Permission if all folders are Writable ("green") ?
- How long you're using Joomla: month, a year or longer?
Andrea Secci Asked this
the data is correct! try again
Andrea Secci Asked this
the data is correct! try again
Andrea Secci Asked this
I've been using it for many years and never had this problem
Andrea Secci Asked this
you can not change the style of the template . check!
Paul Frankowski Senior Staff
3 years ago
· edited
I've been using it for many years and never had this problem
So as you know, Joomla 4 update system is from Joomla itself, not from JoomShaper.
Thanks, now I can login, I will check and let you know soon...
Paul Frankowski Senior Staff
3 years ago
· edited
Can I get access to FTP ? please, manual Joomla update is needed. Or you can do it.
Andrea Secci Asked this
ftp doesn't work. you can access from here
Paul Frankowski Senior Staff
Conferma via e-mail, so I cannot login :/
- Does your cPanel has File Manager?
- Have you made any changes or this is still demo site ?
Andrea Secci Asked this
dati ftp
Andrea Secci Asked this
I sent you. everything, I had made changes but everything disappears. I am in extreme difficulty
Paul Frankowski Senior Staff
:( not working
Have you made any changes or this is still demo site ? Becuase I can create you alternative quickstart with updated Joomla etc. what do you think ?
Andrea Secci Asked this
working, use protocol sftp
Paul Frankowski Senior Staff
3 years ago
· edited
I will ask again. If as you said all changes that you made somehow were not saved, maybe faster will be start again. With full updated Quickstart demo. I can deliver you... hmm
Becuase right now you have damaged database :/
Paul Frankowski Senior Staff
Maybe it's regional FTP lock only for Italy IP, becuase I cannot connect.
Andrea Secci Asked this
try again with ionos, i approved the email
but did you see that I can't change the style of the template? depends on what?
Paul Frankowski Senior Staff
Now I have Error 403 - on Ionos - it doesn't make sense. Sorry.
I am tired for today, tomorrow we will start again.
Paul Frankowski Senior Staff
Maybe faster would be install clean Joomla 4.2.9 and import demo content from QS that I have.
Andrea Secci Asked this
I solved it, but you can't see the preview of the albums of the galleries. you can check? the credentials are the same as last time
Paul Frankowski Senior Staff
3 years ago
· edited
It looks that you don't have images here
- /images/speasyimagegallery/albums/15/
- /images/speasyimagegallery/albums/14/
- /images/speasyimagegallery/albums/13/
But you can ignore it, just delete demo & upload your real photos to gallery component!
Andrea Secci Asked this
did, but it doesn't change anything. can you try it too?
Paul Frankowski Senior Staff
sure, I will try.
Paul Frankowski Senior Staff
Fixed. All images are displayed in gallery now.
- I updated Joomla
- I updated Sp Gallery component
Andrea Secci Asked this
Thank you! the video of the home, from mobile does not open automatically. can it be solved?
Paul Frankowski Senior Staff
In general all major Mobile browsers disabling autoplay to improve User Experience, It was an intentional limitation put in by most browser developers.
For sure video must be muted - then it may auto-play!
Log in to reply.