Staff replied Helix Framework

Off-canvas issue on Helix Ultimate

Asked by M Ghani 3 years ago Last activity 3 years ago

Hi,

Recently i have moved website from helix3 to helix Ultimate and i am facing some issues.

Issue 1:

off-canvas mega menu are not showing submenu items.

Issue 2:

off-canvas are not display all submenu items bydefult. i used below code to show submenu items but is not working.

.offcanvas-menu .offcanvas-inner .sp-module ul > li ul {display: block;}

regards,

10 replies

Anthony Grinblat

3 years ago

DOES ANYONE HERE ACTUALLY PROVIDE REAL TECHNICAL SUPPORT???? I'VE BEEN GOING BACK AND FORTH FOR MORE THAN A MONTH AND NOT A SINGLE THING HAS BEEN RESOLOVED!!! ONLY MORE DAMAGE!!!! WHERE IS THE SUPPORT TEAM???

Ofi Khan Staff

3 years ago

Hello M Ghani

By default, offcanvas will not show mega menu items. Please use this CSS to Template Options -> Custom Code -> Custom CSS to show all the sub-menu items open.

.menu-parent .menu-child{
    display: block !important;
}
.menu-parent .menu-toggler{
    display: none !important;
}

Best regards

M Ghani Asked this

3 years ago

Hi Ofi khan,

Thanks this code are working to open all sub menu items. but I saw helix Ultimate preview on your website https://demo.joomshaper.com/2018/helixultimate/ has offcanvas mega menu with all sub menu items. so tell me how can get this on offcanvas?

Regards,

M Ghani

Ofi Khan Staff

3 years ago

There is actually two separate menus. One is set as the main menu and the other is set as the offcanvas menu.

M Ghani Asked this

3 years ago

Ofi Khan,

I know two menus but I am asking you how can I fix this issue on Offcanvas menu and why is not showing mega menu sub items menu on offcanvas because your Helix Ultimate demo version are showing all mega menu sub menu items. so tell me procedure to fix this issue or if you need login details to look this issue tell me then I will provide you login details .....

Regards,

M Ghani Asked this

3 years ago

Hi,

anyone updates please, I waiting reply to resovle this issue.

Regards,

Ofi Khan Staff

3 years ago

This offcanvas is showing a different menu item.

https://prnt.sc/gEX-5YhU8TgE

You have to create a new menu item and use it for offcanvas.

M Ghani Asked this

3 years ago

Hi Ofi khan,

I have install your helixultimate quickstart 4 and i did not find any offcanvas menu separately in your demo site. so could you tell me why are you advice me to create offcanvas menu separately. Because Main menu including mega menus all items autmatically to convert offcanvas menu when website move on mobile, ipad, tablet etc... so dont need to create separate offcanvas menu???? so tell me how can I fixed this issue please ithas been prolong issue you did not resolve this.....

Regards,
Ghani

M Ghani Asked this

3 years ago

Any senior engineer or developer to support this issue please....

Regards,

Ofi Khan Staff

3 years ago

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.