Error In SPPB - Question | JoomShaper

Error In SPPB

S

SALVATORE

SP Page Builder 11 months ago

Hello, I have a problem with SPPB which produces an ERROR: it does not accept the change in the Logo in 2 different positions, namely in the Offcanvas menu and in the Footer. It basically doesn't load the new image. How to solve this problem? With the following links, you can see what is specified above: Original Offcanvas logo https://drive.google.com/file/d/1JFfokcuxkC6vI6FYxOrYyNDXdCpcIqKX/view?usp=share_link Offcanvas logo modified https://drive.google.com/file/d/1ewNhB9sYqbSsX3r_bFYWLlEYERpekvoy/view?usp=share_link Logo Offcanvas=final result https://drive.google.com/file/d/12JNYz4M66Mt8sBwBiyrpdXnewaP-7iHA/view?usp=share_link Original footer https://drive.google.com/file/d/164vSqMuOGvkdSgfeLeY24frVDkeNDT_e/view?usp=share_link Modified footer https://drive.google.com/file/d/1j5jrGQXgDrCPt-jcak19IWuQulnuoLBc/view?usp=share_link Footer=final result https://drive.google.com/file/d/1TtdmwGXrESksSL6BmQon_iDYgD0TRu9X/view?usp=share_link Best regards

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19 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #115100

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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S
SALVATORE
Accepted Answer
10 months ago #115166

Hello Toufiq, you don't have to apologize because it's not your "sight" but the incapacity of Mrs. Mehtaz Afsana Borsha who for over a month "found the solution to my problem" by allowing herself a "spring break"! By now it is clear to me that in Joomshaper it is only You who solves the problems. That's why I contacted you. In your reserved area I have entered the access credentials to my site. Waiting for your news, best regards.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #115271

I think your svg file occurred the problem. I just checked our svg logo and it works fine.

https://prnt.sc/buNYEn3Y_fV9

-Thanks

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S
SALVATORE
Accepted Answer
10 months ago #115513

Hi Toufiq, I checked your remark. Actually my offcanvas.svg file is corrupted: I replaced it with my png, and it works. However, the problem remained on the footer which resumed the Konstra logo, present in the 2019/04/05 folder (logo_footer.svg). I have, therefore. deleted from the folder said file and i tried to upload in the same folder my file in png (logo_footer.png) and i noticed that SPPB corrupted this file for me. Here are the links:

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #115623

You told me that your SVG logo was corrupted and so you should avoid using the corrupted SVG logo. I have installed the PNG logo on the bottom and it works fine. Thanks

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S
SALVATORE
Accepted Answer
10 months ago #115677

Hi Toufiq, I was sure you fixed my website footer logo problem. But now you no longer see the Copyright (entered correctly in Helix Ultimate). Also, the logo in the offcanvas menu is no longer legible on smartphones. Can you tell me how you fixed the (SPPB) uploading (.svg/.png) file transforming (.und) problem. Best regards.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #115766

Added this css code inside the custom.css box. Please check now.

@media (max-width: 768px){
#offcanvas-toggler {
    display: flex !important;
    font-size: 25px;
    margin-top: 5px;
    justify-content: space-between;
    align-items: center;
}}

#sp-header .logo {
    height: 80px;
    display: flex;
    margin: 0;
    align-items: center;
}

-Thanks

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S
SALVATORE
Accepted Answer
10 months ago #115797

Hi Toufiq, I proceeded to check what you communicated to me and as you can see at the link: https://drive.google.com/file/d/1F1DxAbhDXwpONQkhKVy_7-LZ9zvI-aCb/view?usp=share_link the code is already there. Now what I have to do ?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #115802

I have added and no need to do it again. Thanks

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S
SALVATORE
Accepted Answer
10 months ago #115812

So ?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #115814

Already your problem is solved. I just explained you to what i have done. Thanks

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S
SALVATORE
Accepted Answer
10 months ago #116008

Hi Toufiq, I'm sorry I didn't quite understand your initial message. Now it's all clear. Only one thing is missing: opening the offcanvas menu (only on smartphones) you don't see the logo. Greetings

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #116064

Demo site doesn't have off-canvas logo. Do you need?

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S
SALVATORE
Accepted Answer
10 months ago #116158

Hi Toufiq, can you insert ?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #116214

Added a page builder module with an image addon on the off-canvas module position. Please check now. Thanks

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S
SALVATORE
Accepted Answer
10 months ago #116242

Hi Toufiq, thank you, you are the real Joomshaper wizard without a doubt.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #116430

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com

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S
SALVATORE
Accepted Answer
10 months ago #117860

Hi Toufiq, sorry if I reply late. As per your kind request, I proceeded to spend my time for a nice review (for the SPPB Product and for your technical assistance) on the site you indicated to me at the link: https://www.trustpilot.com/review/www.joomshaper.com with 5 star rating. Okay. Unfortunately from this site I have received a total of 3 communications in conflict with each other and of which, in your reserved area, I communicate to you. Still in your private area, I notify you of my response to the Trustpilot "machine". My esteem for you, as a person, and for the Joomshaper product remains unchanged. Best regards.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #117959

Thank you so much for trying to provide a review. But, I don't know exactly what's the problem of trustpilot. Thanks

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