corrupt editor after upgrading from 3.8.9 to 4.0.10

Anne Staff

3 years ago

Hello there,

Please take our humble apology. Would you mind to share what error are you facing?

-Regards

[email protected] Asked this

3 years ago

The edit screen after upgrade has overlaping sections.

Anne Staff

3 years ago

Hello there,

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

[email protected] Asked this

3 years ago

Credentials attached

Anne Staff

3 years ago

Hello there,

Thanks for sharing the credentials . We are checking the issue and will get back to you soon .

-Regards

Anne Staff

3 years ago · edited

Hello John,

Please take our humble apology. Are you talking about this portion?
https://prnt.sc/S283EpRIcjjf
Have you made this page with sppb 3?

-Regards

[email protected] Asked this

3 years ago

The page was built with SPPB 3. If I re-instal ver. 3.8.9 it works fine.!

I have sent a screenshot via email.

As I have said in my initial post "I am having issues with the editor not working correctly after upgrading from 3.8.9 to 4.0.10."

[email protected] Asked this

3 years ago

The page was built with SPPB 3. If I re-instal ver. 3.8.9 it works fine.!

I have sent a screenshot via email.

As I have said in my initial post "I am having issues with the editor not working correctly after upgrading from 3.8.9 to 4.0.10."

Anne Staff

3 years ago

Hello John,

Please take our humble apology. We need the site backup to work on it. Because we don't want to make any change on the live site for safety purposes. But there is an error while taking the backup. Would you mind to share the backup as zip file in hidden content?

-Regards

[email protected] Asked this

3 years ago

Don't have a backup file.
I have tried to re-build the front page but that is not working at all.??
I have taken a backup of the site now so can you please work on the live site.