Captions Missing - Question | JoomShaper

Captions Missing

R

Ruediger

Template 2 years ago

With Helix 3 and with all templates I have tested, the captions from the intro images and the full article images are not displayed. Could you correct this, or how can I fix it?

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9 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #116503

Hi

Thanks for contacting us. Could you please give me your site URL and also screenshot of your issue?

-Regards.

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R
Ruediger
Accepted Answer
2 years ago #116532

Hi,

my URL is newinthecity.de

Here is an example https://www.newinthecity.de/de/4746-au-pair-gesucht The Full Article Image caption ist not visible, so I put it directly into the image as you can see.

Another new problem is that I can not save articles in the frontend? Here I get the error message: Call to undefined function Joomla\CMS\Http\Transport\curl_exec()

Regards

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #116676

Are you talking about this?

https://prnt.sc/8tfIpjf0X3aG

Could you please give me a screenshot of your issue by using this?

https://chrome.google.com/webstore/detail/lightshot-screenshot-tool/mbniclmhobmnbdlbpiphghaielnnpgdp?hl=en

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R
Ruediger
Accepted Answer
2 years ago #117244

yes, that is the problem. No Captions ... I just saw that there is an older posting: Image Captions Not Displaying by Sean Carney, which you have already replied to.

I unfortunately have the same problem with Helix 3 and it also doesn't work with any joomshaper template I've tested.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #117279

Could you please give me that problematic page link?

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R
Ruediger
Accepted Answer
2 years ago #117300

Dear Mehtaz Afsana Borsha, I had already sent you a sample link. https://www.newinthecity.de/en/4747-au-pair-wanted

It is not about a single link. It is a fundamental bug in the Joomshaper templates. Captions that you write in the intro images or full article images in the Joomla backend do not appear in the frontend.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #117494

Are you talking about this title?

https://prnt.sc/MdiYtKeknD9r

It seems ok in my end.

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G
granddez
Accepted Answer
2 years ago #133196

Dear Mehtaz Afsana Borsha,

I have the exact same problem that Ruediger is describing in this older thread. I am using the latest Joomla 4 Installation and also the latest version of the Helix 3 template. I want to use the default built in image + image caption, however in the frontend only the image is displaying, but not the caption. (I used the feature in other Joomla installation and other Templates, but it seems not working with Joomshaper templates.

I have seen some other threads where users had the same problem with different Joomshaper templates. (for example here: https://www.joomshaper.com/forum/question/23320)

Can you give me information if the development team is planning to fix the problem with the built in image captions in Helix 3?

Thank you.

Ps: Please don´t ask me for screenshots and links etc, - the issue is very well explained in this and others threads. It is obviously a missing feature of all joomshaper templates. Thanks!

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #133204

Could you please create a new forum post about your issue?

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