Hi there!

Sorry for your experience.

Did you mean the layout bundles, please? It is working fine at my end. Is this happening to any specific layout? Or for all? Which template you are using there?

Can I have screenshot and screencast to visulize the issue better?

Please make sure you are using the associated email adress and the correct license key with right spelling. Kindly recheck the documentation:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/how-to-tips#how-to-add-the-license-key-and-activate-pro-feature

Best Regards

I'll give you screenshots to see if you get an idea. It does not download the Design Packages, from the Joomshaper page it asks me to pay for the Pro version but it is already paid for What you ask me I already did everything and nothing

https://www.joomshaper.com/page-builder/layouts/scuba-diving https://www.joomshaper.com/page-builder/layouts

Now I get this error and I can't access SP Builder and my site went offline https://www.diariosintesis.com.ar/

It's a news site I can't be offline please

Can I give you access to the site to expedite the work?

Changing the PHP version to 8 but it didn't work so I went back to 7.4

Hello, the site stopped working, this appears when you want to access (Screenshot). The administration part works, when I want to use the SP Builder this image appears to me the same as when I want to access the page, it seems like a template problem, I reinstalled it but nothing, I don't know what to do, time is playing against me since I'm out of line. https://www.diariosintesis.com.ar/

We are seeing that the errors are generated by the template and the Helix framework, both from Shaper. It would be pertinent while we continue investigating, to request support from the developer of the template, since perhaps it is a common error for them.

We are not familiar with this type of incidents in templates of this type since it is an inconvenience of the framework, of Shaper, the one that provided this framework, which goes beyond what we can do.

We continue to review and investigate to try to find a solution, but it is essential to know what the template support says, to contact Shaper. In the error_log file that is being generated in the root of the site you can see the errors reported by the template and the framework. This is what the hosting technicians who are reviewing the site told me.

This is the username and password

I just changed to version 7.4 and still the same problem

How do I solve this problem: Notice: Undefined variable: googleplus in /home/sintesis/public_html/templates/shaper_newskit/features/social.php on line 41

After having to redo the page I still can't download the design packs included in the Personal Plan I purchased. Please, I would like to solve the problem, I don't know why it asks me to pay for these packages if they are already included in the Personal Plan that I bought.

Hi Oscar,

As I said earlier, if you have downloaded and installed the SP Page Builder Pro already in your Joomla environment then the layout bundle and premade blocks are within your SPPB editor panel already.

Here is the related doc: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/layouts

You can not download them, only import/export in SPPB pages are available.

Best Regards

No matter how hard I try, it does not download the design files, you can check what I am telling you, at the time I had given you the username and password of the Joomla administrator so that they could detect what the problem is.

It doesn't download the Blocks either