Error Updating Doctor Template - Question | JoomShaper

Error Updating Doctor Template

R

radikal

Template 2 years ago

Hello, please i need support i was updating doctor templete and now a have an error Error 0 404 page not found Class 'AddonHelper' not found https://www.drcristhiangarcia.com/

Doctor Template Version 3.0.0 Joomla! 3.10.11

0
7 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #117020

Hello radikal

Apology for the inconvenience. What have you updated to the template? Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

0
R
radikal
Accepted Answer
2 years ago #117028

Hi, i updated doctor template Version 3.0.0 and updated Joomla! 3.10.11

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #117098

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

0
R
radikal
Accepted Answer
2 years ago #117224

Hello Ofi Khan, i was waiting for 24 hours for support, and then i restore the last backup copy . I am still waiting if you have a solution in order to update the template

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #117239

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check the backup on my localhost and will share the solution.

0
Mohsen Khosravi
Mohsen Khosravi
Accepted Answer
2 years ago #120342

The Problem occures because of "Feature addon" in Sp Pagebuilder. When you disable Feature addon on your page, anything else works fine.

Temporary Solution: I have copied all the files from "/templates/shaper_doctor/sppagebuilder/addons/feature" in older version of template Shaper Doctor 2.2 into the same folder in new template and the new template works correct.

We should wait for the next update , hope developers amend the correct files into Doctor Template.

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #120379

Hello Mohsen Khosravi

Thanks for sharing the solution with us. Hopefully, it will help the user.

Best regards

0