Existing elements do not appear on the backend page - Forum | JoomShaper
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Existing elements do not appear on the backend page

Asked by Andrea Mauri 3 years ago Last activity 3 years ago

Hello,
having to make text updates on the site, I have noticed that existing addons in my SP Pages are not being shown, the sections and columns that contain addons remain blank. I only see the presence of the elements from the side layer tab.

On the frontend everything seems to work fine, I see all the addons, is just the backend but I cannot understand the problem. We also try to change the PHP Version and to reinstall the SP Page builder pro but the problem is still there. Also when I try to enter in some pages (for example "Dati Societari") on the backend I have an errore message page not found, while the page is published on the front end.

Could you help me?
Thank you

2 replies

Andrea Mauri Asked this

Ehi there, no news??

Toufiq Senior Staff

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Correct Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Andrea Mauri Asked this

Please retry now

Toufiq Senior Staff

Provide me FTP access.

Andrea Mauri Asked this

here they are

Toufiq Senior Staff

This plugin (iubenda Cookie Solution) occurred the problem. After disable content displayed fine editor mode. Thanks

Andrea Mauri Asked this

Got it... the problem is I can't disable the plugin because it handles cookie acceptances of my clients, so if I disabled it the website is not GDPR compliance anymore. There is a way to fix the problem without disable it? Or to understand in which way it creates problem with SP Page builder?

Thank you

Toufiq Senior Staff

You can do one thing. You can disable it in working mode. After finishing your work you can re-enable it. Otherwise, you need to contact your extension provider. Thanks

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