Form Builder - Question | JoomShaper
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Form Builder

Fran

Fran

SP Page Builder 2 years ago

Hi, I have a problem with the form builder. When I fill out the form that appears at the bottom of the page: https://klammer.es/kl/index.php/es/about

I do not receive anything, I have checked the parameters on the server and others and everything is fine.

I don't know if it's a problem where to put exactly the email where I want to receive the form.

Can you help me?

Thank you

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14 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #121545

Hello Fran

I have modified the Form Builder Addon settings on that page and enabled the addon. Please check it now.

Best regards

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Fran
Fran
Accepted Answer
2 years ago #123286

Hello,

I don't see the change. Can you please tell me where you did it?

Thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #123294

I have added From Email in the settings. Also, checked the variable names ({{subject}} is a variable) and matched with the form items.

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Fran
Fran
Accepted Answer
2 years ago #123299

hello office

But on which page have you modified the form? In u"Nosotros"?

It is to verify that now if you send me the form in an email that I commented on in Hidden Content

Thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #123321

I have tried that page. It looks like not solved. Please check test email from Global Configuration.

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Fran
Fran
Accepted Answer
2 years ago #123330

Hello

I don't know what happens, the story is that it doesn't work. You can take a look at the Form builder configuration.

Please.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #123351

There are issues with your PHP mail settings. Please contact your hosting provider to check if it is okay from their end.

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Fran
Fran
Accepted Answer
2 years ago #123380

We have asked the question to the server and everything is fine after several tests they have carried out.

We have also carried out another test test from the global configuration of joomla and this has been answered: "This is a test mail sent using "PHP Mail". Your email settings are correct!"

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #123568

Please update to latest SP Page Builder 3.8.10 and then check the issue.

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Fran
Fran
Accepted Answer
2 years ago #125683

Hello,

it still doesn't work. I have the version you tell me and it doesn't work.

Please, can you create a new form with the parameters that appear in the existing one? To check that this works. I've been with this for a long time and it's creating a lot of operating problems on my website. Thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #126042

You are still using 3.8.0. We do not support using older versions. Please install the latest 3.8.10 and then I can check.

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Fran
Fran
Accepted Answer
2 years ago #126356

Hello, I have already updated the version a to 3.8.10

Please, can you create a new form with the parameters that appear in the existing one? To check that this works. I've been with this for a long time and it's creating a lot of operating problems on my website. Thank you

0
Fran
Fran
Accepted Answer
2 years ago #126454

Hello, I have already solved it. You can see the solution at: https://www.joomshaper.com/forum/question/16467

Thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #126664

Glad to know this. Please accept any answer to close the issue. There is a button to accept answer after each comment.

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