After changing the php version from 7.x to 8.x, I can't upload photos in the BlogMedia tab (when adding an article). I add a photo from my computer, but after uploading, the thumbnail is not displayed in the admin panel and on the front page. I tested it on several different sites (Joomla version 4.x and 3.x Helix Ultimate 2.0.13) and different hosting services.
Please help :/
Yes, it will be updated. If you don't have any queries then you can now close this post by accepting the answer.
-Regards.
Hi there!
Sorry for your experience.
Our Helix Ultimate supports upto PHP 8.1 in Joomla 4 for now. Which template, Joomla and which PHP version combination you are working with actually?
Best Regards
Hi, currently working on Helix Ultimate 2.0.13 / PHP Version 8.2.7. But I also tested it on 8.0 and 8.1 and I still have this problem.
Hello,
Please keep Helix Ultimate 2.0.13 / PHP Version 8.0, clear your Joomla and browser cache, and check again.
Check the following troubleshooting points:
If issue persists kindly give me your admin access to check.
Best Regards
Hi,
Thanks for contacting us. Could you please try .png format image? I have also checked on my localhost and it creates the issue when the image is .JPG/ .PNG format. I have already informed our DEV team. They will fix it soon hopefully. Allow us some time please.
-Regards.
ok thanks for your message. After clearing the cache, the photos upload correctly to Joomla 3.10/PHP 8.1. Unfortunately many of my sites run on PHP 8.2+ and the server owner doesn't allow me to downgrade to a lower php version. Is there a chance to update Helix Ultimate in the near future.
