Good morning,
I need your help, I have installed the SP Page Builder in my new site but I find that there was a problem with the installation and I do not know how I can solve this problem, I need you to solve it?
Image: https://ibb.co/ssX1pXT
Thank you very much.
Hi Nicola,
in general it will be fixed after upgrade to SPPB 5.0, but by now I can make it OK, but.....
Username and password do not match or you do not have an account yet.
so I cannot login into Joomla to correct that.
I don't understand, is it the Sp Page Builder login error or the site login?
Joomla Admin, I cannot login. Sorry.
Strangely, it works perfectly for me.
somehow I cannot. I tried from Firefox and Chrome.
I will ask other support team member to take look into that case. Please wait, help is on the way.
Also 2nd joomshaper member couldn't login :(
Maybe create me a new "support" account for one day.
Done.
still I cannot :(
Maybe you could give me your email so I can send it to you. Last chance!
sure, if not - just wait till SPPB 5.0.x update one day.
I can't wait because I really need it. I cannot even create a page in SP Page Builder.
so I am waiting/checking for a new account.
Why you cannot install SPPB 5.0.1 ?
Support for SPPB 3.x will end soon.
It seems that I already have 5.x installed, which is why I am having problems.
I have already sent it, I hope I have received it.
I didn't get any message from your Joomla yet.
Maybe share in classic way
So, how is it going?
Sorry, I cannot get in :(
How can I proceed?
Done!
How many pages you have there? 5-10-15 or more ?
If just a few, please Export them one by one. Then uninstall SPPB and install SPPB again, then import those pages if they will not apear in the list of pages.
It should help.
I haven't started yet and I can't create a page, they tell me the error. It's the new site.
I don't know how to do it?
Maybe from different website export part of database with all prefix-sppagebuilder tables
I mean those which you shared with me: https://ibb.co/ssX1pXT
Use PHPMyAdmin (from cPanel) for Export task, then rename tables prefix to your current one using text editor, then Import those tables to current database.
Probably your database rights are not correcty set that's why component cannot create those tables.
This method will help you.
I have tried everything and have not found a solution!
I need your help.
I cannot login to your site.
Maybe make full website backup (Akeeba backup), upload .zip or .jpa file somewhere and share link.
I will install your site on my server add needed steps and I will share database for you that you will just replace.
https://ibb.co/7RLGL40
What does that mean?
I don't know. Can be damaged database.
Maybe first fix database using Joomla tools:
administrator/index.php?option=com_installer&view=database
How can I proceed to fix the database, I am not able to do this.
Can you explain me in detail the correct procedure as you have suggested.
Thank you for your understanding.
