Form Builder does not send emails - Forum | JoomShaper
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Form Builder does not send emails

Asked by Deich8 3 years ago Last activity 3 years ago

Hello,
I have a problem with the form builder. No emails will be sent.
The server settings are correct. Test mails are sent and also arrive.
I can't see any errors in the data for the Form Builder either.
PHP version 8.0 is currently set.
Is there already a solution for this?
I have stored access data and screenshots in the hidden data.
Best regards
Ingo

Accepted answer

Marked as the solution
Ofi Khan Staff
3 years ago

Thanks for the update. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

8 more replies

Oldest first Newest first Most helpful
Martin Draeger
3 years ago

I have the same problem!

Deich8 Asked this
3 years ago

Hello,
it is very important to test this plugin sufficiently. The website owners do not notice this error until a customer reports that he has written an email. This can have far-reaching consequences. It cannot be that every update will be a gamble as to whether this plugin will still work. Please process this ticket with higher priority, because about 30 websites are affected for me. This problem seems to affect many of your customers. I'm very reluctant to use a third-party plugin as I really appreciate template and plugins coming from one provider. But I have to be able to rely on basic functionalities.
Best regards
Ingo

Ofi Khan Staff
3 years ago

Hello Deich8

Sorry, your given credentials do not match. Please check and share again.

Best regards

Deich8 Asked this
3 years ago · edited

Sorry, the data is now up to date.

Ofi Khan Staff
3 years ago

I have changed in the settings. Please check your contact page now.

Deich8 Asked this
3 years ago

Hello Ofi Khan,
no it no effect. No emails arrive in the [email protected] mailbox.
Have you tried it with one of your mailboxes?
Best regards
Ingo

Ofi Khan Staff
3 years ago

I have tested and it works. Please try with another recipient email address and check.

Deich8 Asked this
3 years ago · edited

There seems to be a problem with Gmail. Another email address has now worked.

Ron Robichaud
3 years ago

For me, there's a line of code Reply-To: {{email}} that was preventing it from sending. Removing it solves the problem, but reduces functionality whereby you cannot reply immediately.

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