Article Voting Error - Question | JoomShaper

Article Voting Error

R

Rixie

Helix Framework 2 years ago

The voting - rating star does not complete the cycle. I created a new template name so I only assigned this template on for the blog category page. The other pages will complete the cycle and rate properly but not when you create a new template name.

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25 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #12981

Glad to know that your problem has been solved. Will you please close the ticket and don't forget to give an upvote. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #11618

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me Joomla administrator access & FTP access to check the issue?

-Thanks

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R
Rixie
Accepted Answer
2 years ago #11677

Here you go.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #11698

Give me super administrator access

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R
Rixie
Accepted Answer
2 years ago #11825

I had a few bad experiences giving that kind of access. Respectfully, what are you going to do? I can possibly do it for you. Or, can give me step by step directions and for your search logic.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #11864

Thanks for your feedback.

Please follow the instructions.

Go to the file location remnies.com/templates/remy/js/main.js

Find out this code

success: function (response) {
                var data = $.parseJSON(response);
                $parent.find('.ratings-count').text(data.message);
                $parent.find('.fa-spinner').hide();

And replace with this code

success: function (response) {
                var data = response;
                $parent.find('.ratings-count').text(data.message);
                $parent.find('.fa-spinner').hide();

-Thanks

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R
Rixie
Accepted Answer
2 years ago #11937

I followed instructions as stated above. Sorry Toufiq, it didn't work. What's next?

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R
Rixie
Accepted Answer
2 years ago #11984

So when I click on a rating im getting Method getAjax does not exist (defined). I still have the above code placed.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #12202

Without investigation too difficult to provide the solution. Is it possible to provide me the Joomla administrator access & FTP access? Thanks

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R
Rixie
Accepted Answer
2 years ago #12219

Sorry, about that. It's the weekend, I thought you are not working. You can now access the website with the same info.

Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #12240

Super admin access, please

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R
Rixie
Accepted Answer
2 years ago #12334

OK, you have it. Please let me know what changes you made. Thank you!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #12465

Can you give me the FTP access?

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R
Rixie
Accepted Answer
2 years ago #12589

No, sorry. Let me know what you want and I'll make changes.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #12653

Please check now and let me know. Thanks

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R
Rixie
Accepted Answer
2 years ago #12733

What changes did you do?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #12767

You have changed the Template name and it doesn't finish properly. Thanks

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R
Rixie
Accepted Answer
2 years ago #12831

I meant, what changes did you do so I can replicate it when I have to update the template.

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C
CBRBNN
Accepted Answer
3 weeks ago #147389

Hello Toufiq!

I have a similar bug. If I use the helix template the rating does not work

I tried the suggested code check, modification and now it works! Thank you!

The only error I have is the language file or something is missing for the confirmation message after the rating, because the message text is "undefined". Can you help me with this? Check it my site pls.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago #148243

Will you please provide me the Joomla administrator access to check the issue?

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C
CBRBNN
Accepted Answer
1 week ago #148255

Hello Toufiq!

I have opened a separate topic for him please reply there and i will post the login info there. Thx.

https://www.joomshaper.com/forum/question/30985

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R
Rixie
Accepted Answer
2 years ago #12852

Thank you for that helpful video and and images!

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R
Rixie
Accepted Answer
2 years ago #13136

How do you close the ticket?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #13142

Thanks

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