Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me Joomla administrator access & FTP access to check the issue?

-Thanks

Here you go.

Give me super administrator access

I had a few bad experiences giving that kind of access. Respectfully, what are you going to do? I can possibly do it for you. Or, can give me step by step directions and for your search logic.

Thanks for your feedback.

Please follow the instructions.

Go to the file location remnies.com/templates/remy/js/main.js

Find out this code

success: function (response) {
                var data = $.parseJSON(response);
                $parent.find('.ratings-count').text(data.message);
                $parent.find('.fa-spinner').hide();

And replace with this code

success: function (response) {
                var data = response;
                $parent.find('.ratings-count').text(data.message);
                $parent.find('.fa-spinner').hide();

-Thanks

I followed instructions as stated above. Sorry Toufiq, it didn't work. What's next?

So when I click on a rating im getting Method getAjax does not exist (defined). I still have the above code placed.

Without investigation too difficult to provide the solution. Is it possible to provide me the Joomla administrator access & FTP access? Thanks

Sorry, about that. It's the weekend, I thought you are not working. You can now access the website with the same info.

Thanks

Super admin access, please

OK, you have it. Please let me know what changes you made. Thank you!

Can you give me the FTP access?

No, sorry. Let me know what you want and I'll make changes.

Please check now and let me know. Thanks

What changes did you do?

You have changed the Template name and it doesn't finish properly. Thanks

I meant, what changes did you do so I can replicate it when I have to update the template.

https://prnt.sc/112bz9t

https://prnt.sc/112c0ah

https://prnt.sc/112c12e

How to rename the Helix Ultimate Template

https://drive.google.com/file/d/1GaYfQhWdKBfBCp2AVHWJatCDFHOucDzG/view

Thank you for that helpful video and and images!

How do you close the ticket?

Thanks