Issue With SP Page Builder Form Builder Addon - Question | JoomShaper
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Issue With SP Page Builder Form Builder Addon

L

LATRIBUDESPETITS

SP Page Builder 2 years ago

Hi, The sp page builder Form Builder addon does not send emails whereas the Test email in the joomla system configuration works fine. The contact form does not notify any success or failure message when we click on the button to send information. All fields including the mandatory ones as the Recipient email address are properly filled in with valid email address. Could you please investigate this issue quickly? By the way, other posts report similar issue with the Contact form. Thanks a lot

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Website
https://www.latribudespetits.com/
8 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #131692

Hello LATRIBUDESPETITS

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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J
Jens Müller
Accepted Answer
2 years ago #131478

I have the same problem, is there a solution?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #131693

Hello Jens Müller

Please post a new question regarding your issue. We will check and help you.

Best regards

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L
LATRIBUDESPETITS
Accepted Answer
2 years ago #133786

Hi, I shared my access through the hidden content. Thanks in advance for your assistance. The form builder which does not send email is accessible through: Components > SP Page Builder > Pages > La Tribu des Petits > section "Inscription" The form builder is hidden. And as a workaround, I added a simple contact form just above. This one is working fine.

By the way, I have a second issue since I migrated my website to Joomla 4. It is about the menu "Off canvas menu La tribu". It is displayed but the menu does not appear on laptop nor mobile. If you have any tip to fix it, please let me know. Many thanks in advance

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L
LATRIBUDESPETITS
Accepted Answer
2 years ago #134547

Hi Ofi Khan, Did you get the chance to look at my issue ? Thanks in advance, Best regards Guillaume

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #134811

Apology for the delay. I have changed in the subject options. I have moved the {{email}} variable to the end of the subject. Please check your form builder now.

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L
LATRIBUDESPETITS
Accepted Answer
2 years ago #135399

Thank you very much Ofi Khan for your support. It's working well now.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #135500

You are welcome 😊

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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