a user can not upload any images anymore. What has changed? - Forum | JoomShaper
Staff replied SP Page Builder

a user can not upload any images anymore. What has changed?

Asked by Guy 3 years ago Last activity 3 years ago

a user can not upload any images anymore. What has changed?

I only see the word 'error' at the bottom of the screen. With older versions of Joomshaper (I'm now using the latest version. Before, the user changed the content of the website in april 2023 ) it was working fine.
Any tip how I can find the cause of this error message? (= detail of the error) of this user?
The super user can do everything.

Answer of the bot
To upload images to the media manager, the user needs to have the "Create" and "Edit" permissions for the "Media" component. To check or change the permissions, go to Users > Manage > [User] > Permissions tab. If the issue persists, please post your question on our forum for further assistance.
--> this is active.

7 replies

Toufiq Senior Staff

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access & database access to check the issue? I will check & get back to you soon. 

Is this your account is register?

-Thanks

Guy Asked this

Hi Toufiq,
You cann't login. Did you make a type-error?

Toufiq Senior Staff

I have watched the video and need to check your issue. That's why need administrator login access. Thanks

Guy Asked this

This user JoomShaper is a 'super user' of the website.

?

Regards

Toufiq Senior Staff

Username and password do not match or you do not have an account yet.

Guy Asked this

When I use that login info at
https://www.spaenhovenmode.be/administrator
it works fine for me.

Do you know whether in Joomla exist a possibility to prefent connections from specific regions of the world?
Or should I check my providor why 172.66.40.119 (www.joomshaper.com) is not allowed to make a connection?

Any other idea why this is not working via your environnement?

Guy Asked this

Thanks, I'll check that document later.

But Joomshaper didn't change anything regarding 'uploading media'? I'm asking this because in April 2023, this user could upload images without any problem...

Toufiq Senior Staff

We didn't change anything. Thanks

Log in to reply.