A User Can Not Upload Any Images Anymore. What has Changed? - Question | JoomShaper
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A User Can Not Upload Any Images Anymore. What has Changed?

G

Guy

SP Page Builder 2 years ago

a user can not upload any images anymore. What has changed?

I only see the word 'error' at the bottom of the screen. With older versions of Joomshaper (I'm now using the latest version. Before, the user changed the content of the website in april 2023 ) it was working fine. Any tip how I can find the cause of this error message? (= detail of the error) of this user? The super user can do everything.

Answer of the bot To upload images to the media manager, the user needs to have the "Create" and "Edit" permissions for the "Media" component. To check or change the permissions, go to Users > Manage > [User] > Permissions tab. If the issue persists, please post your question on our forum for further assistance. --> this is active.

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13 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #132369

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access & database access to check the issue? I will check & get back to you soon. 

Is this your account is register?

-Thanks

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G
Guy
Accepted Answer
2 years ago #132441

This is what is happening: beucosoft.com/spaenhoven.wmv

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #132524
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G
Guy
Accepted Answer
2 years ago #132533

Hi Toufiq, You cann't login. Did you make a type-error?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #132537

I have watched the video and need to check your issue. That's why need administrator login access. Thanks

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G
Guy
Accepted Answer
2 years ago #132561

This user JoomShaper is a 'super user' of the website.

?

Regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #132629

Username and password do not match or you do not have an account yet.

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G
Guy
Accepted Answer
2 years ago #132769

When I use that login info at https://www.spaenhovenmode.be/administrator it works fine for me.

Do you know whether in Joomla exist a possibility to prefent connections from specific regions of the world? Or should I check my providor why 172.66.40.119 (www.joomshaper.com) is not allowed to make a connection?

Any other idea why this is not working via your environnement?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #132814

I have uploaded image without having any problem.

https://prnt.sc/wTyvGSTKreh7

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G
Guy
Accepted Answer
2 years ago #132851

As a super user, there is no problem.

The user winkel has a problem. She can not change an image

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #132853

You have to give him permission to upload media. You need to learn about the ACL.

https://docs.joomla.org/J3.x:Access_Control_List_Tutorial

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G
Guy
Accepted Answer
2 years ago #132857

Thanks, I'll check that document later.

But Joomshaper didn't change anything regarding 'uploading media'? I'm asking this because in April 2023, this user could upload images without any problem...

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #132930

We didn't change anything. Thanks

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