Hi,
After migrating from SP page builder v3.8.10 to 5.3.1 release I have found 2 strange behavior :
see here : https://i.imgur.com/EFW3x91.png
why?
Thanks
L.
seems to be ok for the moment with SPPB v5.2.5.
I come back to you if problem comes back.
Hi
Thanks for contacting us. Could you please give me your screenshots again? It does not showing anything. And also share your site URL please.
-Regards.
works for me for the screen shot .
see here :
https://i.imgur.com/EFW3x91.png
https://i.imgur.com/PztjiGz.png
https://i.imgur.com/NzJr732.png
About access, I have added your credentials inside Hidden in Content area.
But I have added 2 links because we have corrected problems on some page.
And we have found another bug : some links on button have been removed after migration.
all infos inside Hidden in Content area.
Please use this for uploading screenshot. Your screenshot does not load here
ok see below :
Ok, I need to inform our team about it. Then I will let you know.
ok many thanks
Hi
Thanks for contacting us, Its not issue actually, there are some structure difference between SPPB 3 and 4 which is fixed on SPPB5, that's why in some where there are some padding issues which you can solve via CSS or set the margin on that specific addon from settings. Hope you understand.
-Regards.
ok I see but this is not what I mean.
I mean :
why by default, some addons margin are set top 100 px https://prnt.sc/tuZxpWk49WzR .
why on PC layout, even if I add 0px margin here https://prnt.sc/a1VSGfkqpEzz then they are not re-used in mobile view here https://prnt.sc/H2_1rzx6zayn ?
to be more accurate.
after migrating from SPPB v3 to v5, these padding (100px) have been added automatically to feature box addon.
so this is bug, because these margins were not specified in feature box addon before migration.
I have added credentials in Hidden Content area.
We have corrected all the pages on the website, but I have added a test page where you can see the problem.
Please change your margin from this settings
Yes I know that.
but this is not the problem.
The problem : before migration from SP page builder v3 to v5, these margins https://prnt.sc/P5rJXtA-Fk5q were not set to 100px.
The update from SP page builder v3 to v5 has added these margins.
And I have tons of website to update.
I cannot waste my time to remove margins I don't want and where not added previously before the migration.
could you please provide a real solution ?
Sorry in that case you have to solve it via margin settings.
again :
I know.
but you have to recognize you have a bug on your migration process. why these margins are added as they were not in previous layout?
Ok I will inform our team about your opinion, thanks for your opinions.
normally, when I update from SP page builder v3 to v5, you do not have to add margin on existing addons.
it is not logic.
this will break all the layouts.
espacially when margin where blank, why adding a 100px margin by default?
does not make sense.
I'm glad not to have updated yet! I will wait for the next version of SPPB 5 with this bug to be fixed!! and hopefully, very soon… Thanks!
I will inform our team about your opinions.
a feedback will be much appreciated.
thanks
Could you please give us your database access, our team need to check they need to check which structure you have used on version 3. And could you also please specify exactly which page you have faced this issue?
I have added all the infos inside Hidden Content area.
please read it carrefully and share it to your development team.
for info, wetransfer links are available for 7 days only, so please downloads files quickly because they will be removed after 7 days.
Ok I will forward it to our DEV team.
ok thanks
Hi
You have to set the link on button addon, you were not set link in your button addon. Please check it and let me know.
I think you do not understand the problem.
before the migration from V3 to V5, the link was there.
after the migration, the link has disappeared.
how do you explain that?
Ok but now in the latest version you can set the link on your button addon. Just set ot there.
Yes i Know.
But I don't want to loose my links after migration.
Before migration => I have buttons with links
After migration => I have buttons with NO links, they have been removed
You have to check with your dev team why during migration process, button links are removed.
Hi
I have talked with my team. They also found this issue, they said they would fix it by the next update. Allow us some time, please.
ok thanks for the feedback.
You are always welcome.
do you know when this bug will be fixed ?
No sorry I dont give you any fixed date, I have already informed our team, hopefully they will solve it soon.
I hope before christmas...because this kind of bug is very problematic when you have a lot of migration to do.
Ok I will inform our team again so that they will try to solve it ASAP.
Actually our team set it by deafult, I will suggest them , if they will think it is ok then they will set it by default 0 again.
the problem is not to think or not to think.
I'm not dreaming, there is a bug.
before migration => OK
after migration => all my margins are broken
So there is definitively a problem I'm sorry....
Ok I will inform them.
hello,
do you have any news about this fix ?
thanks
Sorry not yet, allow our team some time please.
Hi,
What's news about this bug ?
I saw you release SP page builder 5.2.0
It is very good to release new features, but could you please make an effort to correct bugs?
I think the maturity and the stability of the product is equal important than having new features.
Thanks
Sorry for your issue. It's already on our bug list, I hope the team will solve it soon. There is too much workload pressure that's why it takes time. I apologize on behalf of them.
any news when this will be corrected or added?
Sorry not yet.
any news please?
no feedback since 1 month...
No sorry I dont get any feedback about it.
could you please check it.
because this bug has been reported 3 months ago.
this is definitively not acceptable.
Could you please keep a full site backup and try our latest version of page builder? If it does not work please let me know.
