Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Hi Toufiq many thanks for reaching out, hidden details contains the access details. I have loaded a few of your other templates which do seem to work (but are not quite the same). it is really Helix Ultimate that I need to get working.

Toufiq Thank you for your help, however that doesn't work since the pages are built using modules imported with modules anywhere. I know we are in a situation where the problem is between your template and this plugin, but the reality is that any other template works with modules anywhere turned on. What I have discovered is the failure (locking) appears to be on the load of jQuery, does that give any clues?

thanks Hugh

Thanks, I have move a way forward since my last post. The reason it now works is because I turned off most of the modules, it seems there is 1 or just a few modules which cause this. I will continue investigating and post the results back here, hopefully others can benefit from a solution

SOLVED: This may be of use to others, I have now tracked down the issue:

It is caused when using RegularLabs Modules Anywhere plugin, but it is not that plugin directly. If you have a custom module which then attempts to load another module through {module nnn} where nnn is the ID of the module you are calling. You need to set Prepare Content to YES in the wrapper module (the one with the plugin call). without this, expect to get the error message.