Wrong Icons - Question | JoomShaper
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Wrong Icons

MB

Miroslav Budimir

Template 2 years ago

Question, Why is it showing me the wrong icons? On one browser, it shows ok, and on another, it looks bad. Screenshot

https://ibb.co/dMM9Xqd

Template fortune

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10 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #135918

Hi there!

Sorry for your experience.

Would you please check and follow this?

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#megamenu-without-arrow-icon-after-helix-ultimate-update

Do let me know if it helps!

Best Regards

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MB
Miroslav Budimir
Accepted Answer
2 years ago #136158

unfortunately still nothing happens, definitely after updating to 4.4. version :(

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #136173

Hi,

If the doc doesn't help, you may share your admin access to check.

Best Regards

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #136161

Hi Miki,

  1. please disable CSS compression from Template Options, just for now.
  2. And inside SP Page Builder Options - check if you have enabled Font Awesome.
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MB
Miroslav Budimir
Accepted Answer
2 years ago #136181

I turned off (was on) the Awesome font and for now it looks great! miracle!

THX!

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #136192

Glad that it helped and you are always welcome:)

Have a nice day!

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MB
Miroslav Budimir
Accepted Answer
2 years ago #136608

Helloo, it's me again:( . I have the same problem again. My site has been disrupted for a while, we have constant attacks and malware infections. So I'm restoring the backups, can you help me see what the problem is with these icons. i did everything with the font but they are still gone :(

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #136610

Hi Miki, As I checked front-end on your site is different problem something is locking FontAwesome files from loading.

Besides... now your site is BLANK, no access anymore "The connection time limit has been exceeded"

1
MB
Miroslav Budimir
Accepted Answer
2 years ago #136629

I restored the backup, now everything is ok. It's really frustrating... but... What to do... :)

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #136631

Nobody said that webmaster life is easy. It request a lot of effort and knowledge, but probably any of us do it for free to be worry.

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