[UPDATED]

Hello Randy, would you mind to describe your issue in more detail, please!? I am afraid, you won't get any valuable answer from support (or me as another user), because you are just saying "broke my site". And your homepage link shows a running and working website. How should one know what was going wrong on your end...

Please, describe what happened exactly after the update.
Which other extensions do you run? Enable Joomla error reporting, and set it to maximum. Reload page. Do you see any error messages on screen, or in the browser console/dev tools?

FYI – I am just a regular user, so I can't see any hidden content ;) I have created a GITHUB issue for you: https://github.com/JoomShaper/helix-ultimate/issues/372

Broke my site as well. Displayed this error: 0 - Call to a member function get() on null www.tdi.services

I have the same issue

Call to a member function get() on null

https://ngcp.com.au/

Its definately caused by Helix Ultimate because changing the template to Protostar fixes the problem

Maybe this is of temporary help, without rolling back a complete site backup. Previous Helix Ultimate Releases:

(Caution: NO J! INSTALLER PACKAGE) https://github.com/JoomShaper/helix-ultimate/releases

FYI,
no issue on my local J!3.10 test installation. Updated from HU2.0.11 -> 16 -> 17

no issue on my local J!4.4 test installation. Updated from HU2.0.11 -> 16 -> 17

Sorry guys, I can't re-create your issue.

HU2 2.0.17 changelog mentions 2 things only:

• Backward compatibility plugin dependency removed
• Font Awesome updated to 6.4.2

The site is functioning now because I had to restore from a backup.

Helix was updated automatically by MySites.guru at 8:30 in the morning. I got a call from the client at noontime that the site was down.

After attempting the usual fixes, cache clearing, extension updating, etc., I checked the Chrome console and saw the 500 errors.

I thenk looked at the template files on the server, and noticed a Helix upgrade took place that morning.

I knew the server wasn't completely at fault, because I had no issues accessing the control panel. I could still administer the site, but could not display it.

Something is definitely wrong with the latest Helix Ultimate upgrade, at least for J3 users, and before you urge me to upgrade to J4 or J5, understand that I have been trying to do that for the past four months. Every attempt ends with a broken site.

My original post includes all the cgi errors in the hidden area. Here are some of them provided to me by my host.

bmpc.org [Fri Nov 03 14:32:50 2023] [error] [pid 31700] mod_cgi.c(174): [client 37.139.53.17:50934] AH01215: on line 55 of templates/shaper_helixultimate/scss/presets.scss: /usr/home/brynmawrpres/public_html/bmpc2020-2/cgi-bin/php81.cgi

bmpc.org [Fri Nov 03 14:32:50 2023] [error] [pid 31700] mod_cgi.c(174): [client 37.139.53.17:50934] AH01215: : /usr/home/brynmawrpres/public_html/bmpc2020-2/cgi-bin/php81.cgi

bmpc.org [Fri Nov 03 14:32:56 2023] [error] [pid 31675] mod_cgi.c(174): [client 165.227.239.229:41222] AH01215: DEPRECATION WARNING: Calling built-in functions with a non-standard name is deprecated since Scssphp 1.8.0 and will not work anymore in 2.0 (they will be treated as CSS function calls instead).: /usr/home/brynmawrpres/public_html/bmpc2020-2/cgi-bin/php81.cgi

Hello, i have the same issue after updating to v.17, here more info :

Call stack
#   Function    Location
1   ()  JROOT/plugins/system/helixultimate/overrides/mod_menu/default_component.php:52
2   require()   JROOT/templates/finion/html/mod_menu/default_component.php:11
3   require()   JROOT/plugins/system/helixultimate/overrides/mod_menu/default.php:95
4   require()   JROOT/templates/finion/html/mod_menu/default.php:11
5   require()   JROOT/modules/mod_menu/mod_menu.php:30
6   include()   JROOT/libraries/src/Dispatcher/ModuleDispatcher.php:52
7   Joomla\CMS\Dispatcher\ModuleDispatcher::Joomla\CMS\Dispatcher\{closure}()   JROOT/libraries/src/Dispatcher/ModuleDispatcher.php:55
8   Joomla\CMS\Dispatcher\ModuleDispatcher->dispatch()  JROOT/libraries/src/Helper/ModuleHelper.php:281
9   Joomla\CMS\Helper\ModuleHelper::renderRawModule()   JROOT/libraries/src/Helper/ModuleHelper.php:161
10  Joomla\CMS\Helper\ModuleHelper::renderModule()  JROOT/libraries/src/Document/Renderer/Html/ModuleRenderer.php:99
11  Joomla\CMS\Document\Renderer\Html\ModuleRenderer->render()  JROOT/libraries/src/Document/Renderer/Html/ModulesRenderer.php:50
12  Joomla\CMS\Document\Renderer\Html\ModulesRenderer->render() JROOT/libraries/src/Document/HtmlDocument.php:565
13  Joomla\CMS\Document\HtmlDocument->getBuffer()   JROOT/libraries/src/Document/HtmlDocument.php:833
14  Joomla\CMS\Document\HtmlDocument->_renderTemplate() JROOT/libraries/src/Document/HtmlDocument.php:637
15  Joomla\CMS\Document\HtmlDocument->render()  JROOT/libraries/src/Application/CMSApplication.php:1025
16  Joomla\CMS\Application\CMSApplication->render() JROOT/libraries/src/Application/SiteApplication.php:724
17  Joomla\CMS\Application\SiteApplication->render()    JROOT/libraries/src/Application/CMSApplication.php:298
18  Joomla\CMS\Application\CMSApplication->execute()    JROOT/includes/app.php:61
19  require_once()  JROOT/index.php:32

I disabled the offcanvas menu module and the website is working again, seems to be related to this. i use Finion template.

Can you share a fix or update please ?

Selbes Problem! Bitte schnell eine Lösung herausbringen!!!

Call to a member function get() on null

Hallo,

danke jan95,

wenn man das Plugin helix_ultimate_plugin_pkg_2.0.16 installiert, funktioniert die Seite wieder!

FYI – I had created a GITHUB issue for you:

https://github.com/JoomShaper/helix-ultimate/issues/372

Fixed for my site as well. Thank you for your quick action.