Staff replied Templates

offcanvas

Asked by caroline.b 3 years ago Last activity 2 years ago

I'm using the template 'cuisine' and i want to use the offcanvas position for a menu. But it is not working correctly.
I don't see any dashes, but immediately the texts of my menu. I installed the quickstart of the template - I can't find my fault.
When I look at the documentation on Joomshaper, it shows a completely different layout from Helix

4 replies

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Rashida Rahman Staff
2 years ago

Hi there!

Sorry for your experience.

If I remember it right, we are on same topic with a different post. Is that right? If not, kindly share your admin access here to check the issue.

Please take a full site backup before giving the access.

Best Regards

caroline.b Asked this
2 years ago

I shared admin access in hidden content in an other post, but until now no solution for my problems! and no answer on my questions

Rashida Rahman Staff
2 years ago

Hello,

Sorry for the delay.

Can I have your admin access here once again, please?

Best Regards

caroline.b Asked this
2 years ago

I expected an answer more than 3 weeks ago. something like that is not providing support to customers.

I am now using a different template and someone else on this forum helped me with my problems that Joomshape could not answer.

A few weeks ago I gave you an username and password, but these were never used.
A customer expects an answer within an acceptable time, but this is absolutely not the case with Joomshaper

Rashida Rahman Staff
2 years ago

Sorry for not being there within the proper timeline. We are trying to improve it.

Thanks for your patience.

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